Sears.com US: information
NameSears.com US
Retailer Web PageGo to store 
Head Office Address3333 Beverly Road Hoffman Estates IL 60179
Telephone1-800-349-4358
E-mail addresshttp://www.sears.com/shc/s/nb_10153_12605_NB_CSHome
Refund PolicyOur goal is that you are completely satisfied with your purchase. If for any reason you are not satisfied, simply return your purchase in its original packaging, with your original packing slip and sears.com Order Confirmation E-mail Receipt within 90 days of your purchase, 30 days for Home Electronics and Mattresses for a refund or exchange. If you are not satisfied with your purchase after these time periods, please let us know. Your satisfaction is important to Sears.
* A 15% restocking fee applies on Tires, select Home Appliances, Home Electronics, Home Improvement, Household Goods, Lawn & Garden, and Automotive products not returned in the original box, unused, and containing all original product packaging and accessories.
* Special orders cancelled after 24 hours of purchase are subject to a 15% order cancellation fee.
For mailable and home delivery items, see our returns options below. Shipping and handling charges are not refundable. For additional questions on sears.com returns or order inquiries, email webcenter@customerservice.sears.com.
Gift Cards
Gift card(s) are neither refundable nor returnable. Lost, stolen or damaged Gift Cards may be canceled and replaced with appropriate proof of purchase. Disregard any language to the contrary indicated on the Gift Card itself. Sears Gift Cards sold on or prior to 12/16/03 expire 2 years from date of issue unless issued in CA, MA or NH. Sears Gift Cards sold after 12/16/03 do not expire.
* A 15% restocking fee applies on Tires, select Home Appliances, Home Electronics, Home Improvement, Household Goods, Lawn & Garden, and Automotive products not returned in the original box, unused, and containing all original product packaging and accessories.
* Special orders cancelled after 24 hours of purchase are subject to a 15% order cancellation fee.
For mailable and home delivery items, see our returns options below. Shipping and handling charges are not refundable. For additional questions on sears.com returns or order inquiries, email webcenter@customerservice.sears.com.
Gift Cards
Gift card(s) are neither refundable nor returnable. Lost, stolen or damaged Gift Cards may be canceled and replaced with appropriate proof of purchase. Disregard any language to the contrary indicated on the Gift Card itself. Sears Gift Cards sold on or prior to 12/16/03 expire 2 years from date of issue unless issued in CA, MA or NH. Sears Gift Cards sold after 12/16/03 do not expire.
Payment OptionsWe accept the following Gift Cards:
Sears, Lands' End with PIN#
We accept the following Credit Cards:
Sears Card ® , Sears Premier Card ® , Sears ChargePlus ® , Sears Commercial One ® , Sears Gold Mastercard ® , Mastercard, VISA, American Express, or Discover.
Sears, Lands' End with PIN#
We accept the following Credit Cards:
Sears Card ® , Sears Premier Card ® , Sears ChargePlus ® , Sears Commercial One ® , Sears Gold Mastercard ® , Mastercard, VISA, American Express, or Discover.
DeliverySears.com uses four shipping methods: U.S. Postal Service, UPS package delivery, Home Delivery and Special Oversized Delivery Handling. Not all methods are available for all items.
Return PolicyOur goal is that you are completely satisfied with your purchase. If for any reason you are not satisfied, simply return your purchase in its original packaging, with your original packing slip and sears.com Order Confirmation E-mail Receipt within 90 days of your purchase, 30 days for Home Electronics and Mattresses for a refund or exchange. If you are not satisfied with your purchase after these time periods, please let us know. Your satisfaction is important to Sears.
* A 15% restocking fee applies on Tires, select Home Appliances, Home Electronics, Home Improvement, Household Goods, Lawn & Garden, and Automotive products not returned in the original box, unused, and containing all original product packaging and accessories.
* Special orders cancelled after 24 hours of purchase are subject to a 15% order cancellation fee.
For mailable and home delivery items, see our returns options below. Shipping and handling charges are not refundable. For additional questions on sears.com returns or order inquiries, email webcenter@customerservice.sears.com.
Gift Cards
Gift card(s) are neither refundable nor returnable. Lost, stolen or damaged Gift Cards may be canceled and replaced with appropriate proof of purchase. Disregard any language to the contrary indicated on the Gift Card itself. Sears Gift Cards sold on or prior to 12/16/03 expire 2 years from date of issue unless issued in CA, MA or NH. Sears Gift Cards sold after 12/16/03 do not expire.
* A 15% restocking fee applies on Tires, select Home Appliances, Home Electronics, Home Improvement, Household Goods, Lawn & Garden, and Automotive products not returned in the original box, unused, and containing all original product packaging and accessories.
* Special orders cancelled after 24 hours of purchase are subject to a 15% order cancellation fee.
For mailable and home delivery items, see our returns options below. Shipping and handling charges are not refundable. For additional questions on sears.com returns or order inquiries, email webcenter@customerservice.sears.com.
Gift Cards
Gift card(s) are neither refundable nor returnable. Lost, stolen or damaged Gift Cards may be canceled and replaced with appropriate proof of purchase. Disregard any language to the contrary indicated on the Gift Card itself. Sears Gift Cards sold on or prior to 12/16/03 expire 2 years from date of issue unless issued in CA, MA or NH. Sears Gift Cards sold after 12/16/03 do not expire.
Guaranteehttp://www.sears.com/shc/s/nb_10153_12605_NB_CSHome
Low Price Guaranteehttp://www.sears.com/shc/s/nb_10153_12605_NB_CSHome
Customer Reviews
Overall purchase experience
2.0 / 5
Based on
10 reviews
Average Ratings
Standard of service - ordering
2.0 / 5
Quality of retailer website
4.0 / 5
Standard of service - items in stock
4.0 / 5
Quality of sales service and warranty
2.0 / 5
Reviews older than 6 months are automatically removed to reflect the retailer's current standards.
submitted
9/11/08
Quality of retailer website
4.0 / 5
Standard of service - items in stock
4.0 / 5
Quality of sales service and warranty
2.0 / 5
Standard of service - ordering
2.0 / 5
Summary
The compressor on my fridge broke after just three years. It is under warranty, but it has taken Sears over three weeks to come and fix it. Every time they make an appointment, they end up canceling it!!!
Do you recommend this retailer?
No
Pages:
1
Total number of pages: 1
