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In reviewing this retailer you agree that it is based on your actual buying experience and that (except as fully disclosed in your review) (i) neither you nor any immediate family member is employed by the retailer; (ii) you have not received any payment or any other consideration for submitting this review; and (iii) our users may properly rely upon your review as an unbiased representation of your buying experience.

Review by SteveOl, submitted 8/8/08.

Rating   5 / 5 Comment Excellent, as always. Fast, great selection and price. Couldn't be better.

Review by fendaz, submitted 8/6/08.

Rating   1 / 5 Comment I would like to tell anyone that is or will be using this service to stop immediately and find another way to get your product. My nightmare began one week after the date i ordered my product, not all of it had arrived. I contacted Tiger direct to ask what had happened to the rest of my order, well they didn't know so an investigation was launched. at the beginning of this investigation i was to receive a claim letter, well i didn't. no one contacted me about a claim letter for the whole of the investigation and then a couple of days latter after the investigation i found out about the claim letter by calling them to find out why it was taking so long, this is two-two1/2 weeks from the date i ordered. I sent the claim letter by email to a representative of tiger direct who was to then send the claim letter to the person organizing my reshipping, i was then to receive a phone call and email confirmation the following day that my reshipping was to begin. The next day no phone call, so I call them back and said that i will receive an update at the end of the week. The following week i call back and it turns out that my claim letter was never sent to the person organizing my reshipping. So week 3 and i finally am able to send the claim letter by email directly to the person it needed to go to. After all this time wasted by incompetence when I should have been contacted and led to what I should do and what should be done, I have to wait another week while my items are being reshipped. I was told that it would be shipped as fast as possible to me after this grave mistake but I guess it doesn't matter to them that my time was waisted and that I was the one who had to call them to find out why things weren't being done. So I advise all those that will use tiger direct to prepare for a horrible experience and a great deal of waisted time and effort.

Review by azkoby, submitted 8/6/08.

Rating   4 / 5 Comment It is easy to write a review when your order arrives complete and on time. However, if you have a problem, how good is the service? My computer was delivered without a keyboard. I called TigerDirect and Abraheim @ EXT 5384 handled my call. When I described my problem he offered my a choice of available keyboards which were upgrades of the original. Before ending our conversation he gave me a tracking number. This experience will make me a return customer instead of a disgruntled one who would not buy again. Even though this was a small item it was handled in a efficient, professional manner. Good job!

Review by lledford, submitted 8/6/08.

Rating   5 / 5 Comment This was a great deal and Evelio helped me through the order process and answered all my questions without being "pushy" or condescending. I would order here again and would request Evelio ext. 5844.

Review by stearmans, submitted 8/6/08.

Rating   5 / 5 Comment Recieved my computer case badly damage. Called right away, talked with Pat. He and his supervisior sent me out a new case right away, no questions ask. Upgraded the shipping so I would`nt be held up. Great customer service. Something that is hard to come by now days. Thanks TigerDirect.

Review by phonebill007, submitted 8/6/08.

Rating   5 / 5 Comment Thanks to Customer Service Representative Tiger Direct.Com Jean.Guerrier@tigerdirect.com Ph# 305-415-2205 ext. 5390 Fax# 305-415-2972 I am very Pleased with Tiger Direct. Jean turned a situation around that made me very angry from another rep called David at x5804 who treated me like an imbecile or being evasive and not allowing me to speak to supervisor and hanging up on me. I called back and got a nice professional person named Jean X5390 who patiently listened to me and was able to sympathize with my situation and offered to help even when I first asked for a supervisor which he was willing to do but took care of the situation like a profession ought to…Thanks Jean By the way Jean saved a long time customer of 8+ years and continuing

Review by Phatdon, submitted 8/5/08.

Rating   5 / 5 Comment Tiger Direct is BY FAR the BEST electronics sales outfit to do business with. Their customer service is fantastic and IF you ever have a problem with their products, they bend over backwards to make things right. I only wish there were a local store so I could shop personally.

Review by furryf, submitted 8/5/08.

Rating   5 / 5 Comment I have been ordering from Tiger Direct for many years now, and have always been completely satisfied. Once, UPS misplaced an order of mine and it didn't show up till 10 days later, but hey, things happen and it was the only time there has been any issue, and this wasn't even Tiger's mistake. Products and prices rock, they beat everyone else. Customer service is awesome. I cannot recommend this company enough, they are my favority company for computer and electronic related purchases. Keep it up Tiger, you rock. I recommend you to everyone I know, and in my opinion, your company is as perfect as any can hope to be.

Review by nipula, submitted 8/5/08.

Rating   1 / 5 Comment First time using TigerDirect. Simple order: Printer Router. First, I rec'd a refurbished model -- not ordered but I thought it would be OK. Second, no installation CD in the box AND it was late arriving -- I guess that should be #3. When I called to ask for the CD so I could actually use the server, I was told that the only thing I could do was return the server for a refund(!) I thought it was interesting that they would rather lose my business (now and future) than just ship me an installation CD! Maybe they're just too big to give a rip?? I'll go out tomorrow and buy a server locally. Lesson learned.

Review by Bama1942, submitted 8/4/08.

Rating   5 / 5 Comment The products on this order are well known to me, I own the same now. As for TigerDirect, well they are the best, and I hope they keep up their great aggresive Customer support and I will continue to place TigerDirect as my first Stop for all puchases. Thanks Tiger Andy, Bama

Review by LavonT07, submitted 8/3/08.

Rating   5 / 5 Comment The ordering process was great, the product I ordered was going to be a month out and the site called my attention to this. I reconsidered and shopped again on TigerDirect but the deal was too good to pass up... so I guess I'll wait a month and hope that the MOBO Combo comes in much sooner!!!

Review by Ertik, submitted 8/3/08.

Rating   5 / 5 Comment Ordered several items on a Friday,very late. Received them the following Wednesday,Can't complain about that,everything was received in good order.

Review by obeyduck, submitted 8/3/08.

Rating   5 / 5 Comment Having ordered computer equipment from this company several times in the past I didn't hesitate to choose them when I needed stuff this time. I have had excellent results the times I have ordered from Tiger in the past so I was rather surprised when one of the pieces of equipment that I purchased didn't work. When I called to get a RMA number I spoke with a nice young lady name Mary (extension 5373). She was very helpful and quickly got things sorted out to allow me to return the defective equipment. I wanted to submit this review to commend Mary for her courteous and helpful response. I hope her bosses are reading this because she gets a big ATTAGIRL from this customer. Boss, go tell her she did good and give her a raise ( hey Mary, I tried, ya know ). Seriously, Tiger is a great company and in the rare occasion that there is a issue with an order they have very helpful and courteous support personnel.

Review by lrome370, submitted 8/2/08.

Rating   5 / 5 Comment After reading some negative reviews about a product I was about to purchase, my salesperson Evelio gave me the information I needed about another hard drive which I ordered. He treated me the way I wish all sales people did....All went well and I had everything explained to me...If he ever needs a job I would consider him in a heart beat.

Review by Luxurysucks, submitted 8/1/08.

Rating   3 / 5 Comment Me and my boyfriend want to thank Carlos at ext.5825. He was very helpful and went far and beyond for us. We have been trying to find out where our tv was for the past three days and after calling and talking to many people and getting nowhere we finally got Carlos. He called the freight company found out exactly where it was and what happened to it. Although it is damaged he is going to reorder us one. He is AWESOME!! Thanks again Carlos!!!

Review by reseller2114, submitted 7/31/08.

Rating   5 / 5 Comment This is the first time I have ever dealt with this company but was referred by my boss so I thought I'd give it a try. I purchased a computer and unfortunately the keyboard & mouse did not work. Well I only had to make ONE QUICK phonecall, that's right just ONE call and spoke to ROSE S. @ Ext 5367 who informed me that they would replace the two items FREE OF CHARGE a term hardly heard of these days - but there it was!! I am very impressed with this company and the support Rose offered me and will ABSOLUTELY tell everyone I know to check them out. THANK YOU, THANK YOU, THANK YOU!!! Sincerely, Angelica Petruzzelli

Review by dwfree, submitted 7/31/08.

Rating   1 / 5 Comment This has been the worst purchase I have ever made,I have used Tiger Direct several times and always placed my order the same way on monday and always get my order by thursday or friday the same week, Well this order was done the same way placed on Monday By wendsday it begain to seem odd my order was not showing up in the UPS system using the track number sent to me by Tiger so I called tiger to see if there was a problem And thats when all the lies started first they said the item had been shipped (tuesday) but just had not shown up in the UPS system, So I called UPS to see if they had a problem And they said they did not have the package yet that it was not supposed to be picked up by them till latter that night (wendsday)that was why it was not in their system And it was to be shipped UPS Basic so that made the delivery date sometime the first week of august So I called back Tiger to ask why they had changed the way the package was shipped and what they was going to do about me paying for regular ground shipping and they thought it was no big deal as they had my money at that point and did not care that I paid for regular groung shipping and needed the item by end of the week for a customer. So then I called back again to cancel the order and place my order else where and this Rose woman said my package was to be here Thursday and said if it was not she whould fix the problem. So thursday come around and I call UPS and they still tell me my package will not be here untill August the 5th So I called this Rose woman at Tiger and she will not answer or return my calls at all. Well I have made several purchase's from Tiger Direct over the past 7 years and some of them in the hundreds of dollars But after this I will take my bussiness to another Company. And this Rose woman was the major cause of this.Her emp number is 3054152205 and her EX is 5367 the ex is her's for sure but the number may be made up but this is what she gave me

Review by 79Bandit, submitted 7/30/08.

Rating   5 / 5 Comment Very quick, very easy. Always like the quality of the items I purchase from Tiger. Especially like their Gold Card ordering. Will buy again!

Review by baldrich, submitted 7/30/08.

Rating   5 / 5 Comment I ordered an Acer 22" LCD monitor on July 26TH and on the 28th Tiger dropped the price 10 dollars, I contacted Christopher Ext 5391 and he informed me about Tigers price guarantee, he credited my account for the difference, and needless to say I am a happy camper. I have been a satisfied customer for over 5 years and have always been more than satisfied with my purchases and intend to maintain the relationship. Bob A

Review by barb10000, submitted 7/30/08.

Rating   5 / 5 Comment Hi..I had a weird problem. I had called earlier in the day and one of your customer relations people actully just passed me off to IBM and others, gave me a false ext.# and was very not helpful. When I called back to complain, I got Rose S. ext. 5367 and she was WONDERFUL!! First she apologized for my earlier problems with your company and then went over and above to satify me. I have worked in Customer Relations my entire career, and Tiger Direct is very fortunate to have an employee like Rose S. Barbara Lurie

Review by turnwj5, submitted 7/30/08.

Rating   1 / 5 Comment See order W3356897. I bought an external hard drive at the end of May. A few days later I received a damaged product (internal bracket in the case was smashed). I called TG and requested a refund. They issued me a return address UPS label and an RMA#. I took that label to the local UPS store and returned the item to TG along with a detailed letter explaining the defect and asking for a refund. After several days, I received a box from TG containing the SAME DEFECTIVE HARD DRIVE THEY SENT THE FIRST TIME. No apology letter, no mention of a refund, etc. The only correspondence was some bogus letter asking me to renew a domain name that I had not used in a couple of years. At this point, I was very frustrated, felt that I had fulfilled my responsibility as a customer and directed my credit card company to deny payment. After several weeks of no contact I received a letter from TG threatening me with a collections agency if I don’t pay (for a busted drive twice shipped). The letter contained a number with someone’s direct extension. I’ve tried calling that number 3 times, though I only get sent to someone's voicemail. I’ve left (very polite) messages all three times and no one returns my calls. As frustrated as I am, if I would be happy if TG would either send me non-damaged merchandise or refund my money, but I will not pay for an item that is broken.

Review by jall1son, submitted 7/29/08.

Rating   5 / 5 Comment I would like to thank Muneera Lakhani ext.5411 @ Tiger Direct for resolving a return issue that I was having. She provided fantastic customer service. She was able to resolve my issue in less than 5 minutes, took the time to listen to what the issue was. I am very happy and will continue to deal with her in the future.

Review by tdlit, submitted 7/29/08.

Rating   4 / 5 Comment I successfully activated my OEM MS office software due to Mary's (ext 5373) help. The software was not installed properly so I called Customer Service on Sat, who told me I was suppose to call the Business office on Monday, so I waited till Monday and the person that answered the phone told me to delete the trial version that was supplied and go to MS website that was for the back up copy which did not have a link to the site you sent me. I called back again and they told me to call the Customer Service number, which I did and that person gave me the same link which I tried again to use to no avail. So once again, thank you. Only other problem was an error message on an Addin called BCM which I just went to the control panel and deleted.

Review by bbwinbama, submitted 7/29/08.

Rating   5 / 5 Comment Tiger Direct is the ONLY place that I buy parts for my computer or computers in general. My husband owns a computer repair service and buys all his parts from Tiger Direct. They have fabulous customer service and the best prices. I recommend them highly to all my friends, family, and basically anyone.

Review by scolly, submitted 7/28/08.

Rating   5 / 5 Comment I have heard of some negative things about Tiger Direct and I thought I should give it a try. To my greatest surprise, everything went on well. I placed my laptop order online and it came earlier than I thought. The laptop was exactly what I was expecting. Very good, good price and strong. Thanks to Tiger Direct.

Review by DukeBannon, submitted 7/27/08.

Rating   5 / 5 Comment Over the course of the last month I've placed three orders with TigerDirect and I must say each one has met or exceeded my expectations. I've even had to work an RMA and that experience was possibly the easiest and least complicated I have ever had to execute. TigerDirect is now on my personal preferred vendor list.

Review by teachdivin, submitted 7/26/08.

Rating   5 / 5 Comment First time ordering over internet and Mike H (x5819) answered ALL questions (and there were plenty), took the time to look up one product I expressed reservations about explainint-when finished-I had no cause for worry because of Tiger standing behind their products, and slowly worked me through the ordering process. When placed, the valid Debit card wouldn't authorize. He patients worked to find the error; turns out to have been not the card, but the processing of it was down temporarily. He promised to continue to try each our during the wee hours of the morning and would advise--either way--what happened. Awaking this morning, I had a Confirmation the transaction had gone thru, a Confirmation number, ship and expected delivery date. VERY satisfactory transaction... can report back once product arrives in 3 business days. WILL buy again and WILL seek out this Tiger sales rep, especially. He was patient, professional, followed thru, communicated as promised and made the process easy. Thanks, Tiger and Thanks, Mike 1-800-955-1888 ext 5819

Review by garryarm1, submitted 7/26/08.

Rating   5 / 5 Comment Have ordered many times from Tiger. Their prices are good and the products have always arrived quickly. Did have a little problem with my last order which turned out to be a UPS problem not a Tiger problem. UPS lost track of the order for a few days. Had ordered a laptop. The delay turned out to be a blessing in disguise bacause I changed my mine on the laptop I wanted (just to really complicate things :) I worked with Ron C @ 5824 & Mike H @ 5819 and was able to get the laptop I really should have got to begin with. Ron & Mike were a pleasure to deal with. They got everything worked out and sent me a return label to print that night (my order had finally come) I was treated like I was Tiger's only customer.

Review by mrmike059, submitted 7/25/08.

Rating   5 / 5 Comment Very easy to use their website and prices were very reasonable too.

Review by almacoro, submitted 7/25/08.

Rating   5 / 5 Comment Tiger has always been a great value with a large selection. I find myself turning to Tiger for almost all of my parts purchases now. Thanks Tiger!

Review by justo222, submitted 7/25/08.

Rating   5 / 5 Comment i called to place an order and was connected to michael h. ext (5819). instead of just taking my order and quickly moving on to the next customer, michael took his time with me to answer my many questions. i didn't feel like a statistic, rather i genuinely felt like my "call was important to" tigerdirect. a cliché that is commonly heard on many companies' voice mails but rarely experienced. i have no idea who michael h. is except for this one phone call, but if all your salesforce is of this quality, you can't help but be tremendously successful with many satisfied customers. for anyone reading this review, michael works the "graveyard" shift (8pm-5am eastern time-u.s.a.) as of july, 24, 2008. if you can, i highly recommend waiting to place your orders within that timeframe and call his ext. you won't be sorry!

Review by underfed, submitted 7/25/08.

Rating   5 / 5 Comment I heard some horror stories about TigerDirect, and the price on the APC UPS was too good to be true, but I decided to chance it. The order went through quickly, said it shipped, UPS status said "Billing Information Received." After no change for two days, I called. They said UPSs computers were having problems but the package was definitely in UPS's hands. They offered to run a trace anyway. A couple hours later, the status on TD's site said returned/exchanged. I called again and they said something about UPS having a problem (the company, not the product) and the order was shipped out again. This time, the tracking site started updating normally and it got here in two days. Maybe I should ding TD for messing this one up and delaying it for two days, but then maybe it really was UPS's fault . And the fact still remains that I got a very low price and the product was new and in perfect condition. What I don't understand is why it costs more to ship two of these in a single order than in two separate orders.

Review by lankster48, submitted 7/25/08.

Rating   5 / 5 Comment Just a note to thank Abraheim @ EXT 5384 at Tiger Direct for great customer service. He e-mailed me to inform me of a change in my order and to request my permission to ok it. I called him though he wasn't to work yet but he did contact me immediately upon arriving to work to follow up. Just what I would expect from Tiger Direct. Still one of the top online merchants. Thanks Abraheim.

Review by leokagan, submitted 7/24/08.

Rating   5 / 5 Comment Carlos went out of his way to help me. In fact I tried to call and thank him, but couldn't get thru. He saw my number and called me to see if everything was O.K. you are lucky to have him, & I was lucky to have him serve me.

Review by bissa93, submitted 7/24/08.

Rating   5 / 5 Comment Eddy was extremely helpfull to me and went out of the way to answer my questions. He is extremely valuable and everything should be done to make sure that he never leaves. We need him. However, I never did get my re-bate in my E-Mail. It was empty except for a reminder that I said i would review him. Thank-you!!

Review by LKZman, submitted 7/24/08.

Rating   5 / 5 Comment My initial order was through Amazon.com for 2-512MB memory chips. When my order arrived there was only 1 in the box. I then called TigerDirect explained the problem and had to reorder another memory chip which arrived very quickly. A credit was issued for the memory chip I did not receive which had to go through Amazon.com since I ordered through them. The credit I received was for half the price. After getting the run around I finally called TigerDirect and got Steve Ext. 5833 and he got my full credit fast. So if you have any problems call Steve for excellent service.

Review by ragstorm, submitted 7/23/08.

Rating   5 / 5 Comment Tiger Direct's customer service is Excellent! ROSE S. @EXT 5367 was FANTASTIC! She spent all the time needed to adjust a sale item which was no longer available. Thanks very much! Kudos to TD & Rose :)

Review by aymless, submitted 7/23/08.

Rating   5 / 5 Comment Tiger direct has been wonderful for the last 5 years, I have purchased many systems for customers and mayself. The last system I ordered came with a defective DVD on it I was unable to get in contact with the manufacturers customer support to get a replacement. On the first try to Tiger customer the very helpful Carlos had a new DVD player on the way and left me with a great feeling about dewaling with them. I have recommended many to tiger for their tech purchases but this solidifies my feelings and I just ordered a new system for myself from them today. With customer support personel like Carlos, Tiger direct will be around for a long time and gives you confidence in puchasing through them.

Review by DFowler5, submitted 7/23/08.

Rating   1 / 5 Comment I have been trying to resolve a rebate issue since April 2008.I am through with Tiger Direct unless this is resolved.This is the e-mail I sent to Elizabeth Hernandez on 7-16-2008.I have not heard back from her. Elizabeth, I purchased a Sceptre 20" monitor in January 2008 that had a $50.00 rebate.I received the monitor and submitted the rebate on 1-7-2008.The order number is W199212601014,the rebate claim number is 43728147.The monitor quit working on 1-16-2008.I contacted your customer service and Alexandra was the contact person.She told me to return it and gave me the RMA #2935537.I didn't want to be without a monitor while the replacement was was being processed so Alexandra told me I could order another monitor and when the replacement process went through they would credit my account for the purchase and that would take care of the replacement.All this occurred with no problem.I asked her if this would affect the rebate and she said it would not.When I had not received the rebate by 6-16-2008 I called the rebate center and they told me it had been denied because the monitor was returned and to call customer service.I called customer service and talked to Carlos.He told me I had to get a denial form from the rebate center. I called the rebate center and talked to Mary.She said she would do whatever it took to get it resolved,I did not need a denial letter.After a month and no rebate I called the rebate center yesterday 7-15-2008 and was told by someone else that they could not help me.I am through getting the run around .I hope you can get this resolved.Donnie

Review by romanben, submitted 7/22/08.

Rating   5 / 5 Comment This is the only place I will do business. I've always been satisfied with orders and products.This order was excellent.

Review by papadadjo, submitted 7/22/08.

Rating   5 / 5 Comment I have placed several orders with TigerDirect and I have recommended them to friends and relatives. Not only are the prices great but their customer service agents are friendly and go out of their way to be helpful and resolve any problems or questions you may have. The latest communication I had was with Jerry (X5854) regarding a rebate and he resolved it quickly.

Review by stab, submitted 7/22/08.

Rating   5 / 5 Comment Since my order arrived I've had no problems.

Review by surfbobsurfs, submitted 7/22/08.

Rating   5 / 5 Comment I received the wrong quantity of rechargable batteries, a 4 pack rather than a 6 pack. Mary Tenemaza handled the situation by sending me an additional 4 batteries at no charge. A small simple gesture to keep me as a happy customer.

Review by Darothey, submitted 7/21/08.

Rating   5 / 5 Comment Today I called customer service and was fortunate to get Muneera Lakhani, ext. 5411. She helped me untangle several problems I had with my previous orders and the correct RA#s for the return of a damaged tower case and lost (and later found)computer parts. She never lost patience with me and when her service was completed, I felt I was a valued customer with resolved issues. I could have just returned everything and gone to Wal Mart for a Dell system, but for her help. Keep her! She rates as tops in my estimation.

Review by beatyas, submitted 7/19/08.

Rating   1 / 5 Comment Was sold entertainment product Nintendo Wii package with games. Product ordered was never fully shipped. One item (Wii game LEGO INDIANA JONES: WII) was stated to ship within 24 hours per http://www.tigerdirect.com/applications/SearchTools/item-details.asp?Sku=LA10-1014. Waited for two weeks and, per their customer service, was asked to wait a third for shipping. The 3rd week elapsed, and nothing shipped per website status. Finally called company and cancelled remainder of order. Current status: Remainder of order cancelled. Parts received have been paid for. Complaint: Untruthful advertising tactics, which I believe to be illegal: "Ships within 24 Hours" should not translate to 3+ weeks. Untruthful support personnel: Called customer service after two weeks (escessive time), and told product would ship during 3rd week (more excessive). This did not happen.

Review by dj1mtry, submitted 7/18/08.

Rating   5 / 5 Comment Great Prices, quick shipping and lightning fast customer service response. I might be shifting a lot of my tech purchases from amazon to tigerdirect/compusa. Outstanding!

Review by jcleaves, submitted 7/18/08.

Rating   4 / 5 Comment Fast, clean and easy. Shipping is a bit pricey for Ground. I like the fact that I can easily use PayPal to complete the transaction.

Review by Chizseld, submitted 7/17/08.

Rating   5 / 5 Comment Great site. Had a problem with a fried motherboard so I had to swap it. Ended up taking little to no time to get things resolved. Spoke with Jerry 5854 over the phone and in under 10min the issue was resolved and a replacement board was in the mail. Thanks again Jerry, I'm sure to use TigerDirect again for my future computer needs.

Review by thefig, submitted 7/17/08.

Rating   5 / 5 Comment I spoke Reggie, operator 5834, today, 7/17/2008 about a simple computer order that turned into a very involved problem regarding a printer and a notebook computer for my daughter's birthday. I do not want to get into the details of the problem, but Reggie was very understanding, and fully explained the process and what need to be done to correct a mistake that wa made by two previous sales people at Tiger. He then corrected the errors that were made, and it looks like My daughter will get her present, and Tiger has retained a fairly regular customer. I was very angry at the beginning of the call, and now am a happy camper thanks to Reggie. Bill from Los Angeles

Review by TigerStan, submitted 7/17/08.

Rating   4 / 5 Comment The order arrived promptly but the "new" computer was dead on arrival. The box appeared to have been opened before it was shipped because the long factory seal had been cut and taped over. I was offered free return and exchange but asked for and was promised a complete refund. I received refund for the computer and after several calls, I also received refund for the postage and handling. Staff was courteous and helpful.

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