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Sears.com US > Reviews
Reviews older than 6 months are automatically removed to reflect the retailer's current standards.
In reviewing this retailer you agree that it is based on your actual buying experience and that (except as fully disclosed in your review) (i) neither you nor any immediate family member is employed by the retailer; (ii) you have not received any payment or any other consideration for submitting this review; and (iii) our users may properly rely upon your review as an unbiased representation of your buying experience.
| Review by Spartiate, submitted 8/5/08. |
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| Rating |   5 / 5 | | Comment | I ordered four items from Sears.com, 3 to be picked up at the store and 1 to be delivered to my house as it was not in stock at the store. Early the next day, I called to cancel 2 of the items that I realized I did not need.
Picking the first item up from the store was very easy and saved me on shipping costs.
The second item arrived at my house a few days later.
The funds for the two canceled items were refunded to my credit card rather quickly.
All in all, a good transaction. |
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| Review by frogune, submitted 7/31/08. |
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| Rating |  1 / 5 | | Comment | Dear sir or Madam!
In august of 2007 we bought a stakeble washer and dryer from sears.
The applaince was so noisy that we had a repair man come to our house within a week of purchase.
When he left it was still noisy and said that he could not do anything about it. So we disconected the applaiance and proceded to buy a set of washer and dryer from maytag. (it works perfectly). The darn thing has been sitting in my living room up until now. we tryed to call many times to no avail. Each time we get the run around, either the store manager is ugly with us or nobody knows what to do. we have been buying Kenmore applaiances for many years.we are very disapionted and probably will not buy again.
If you care to cotact me My name is CHEF French at 225-359 9431.
I hope to hear from you |
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| Review by koerding, submitted 7/21/08. |
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| Rating | 1 / 5 | | Comment | Took 3 calls to cancel successful "your order has not been cancelled before - I can not verify what you are talking about" and afterwards they "forgot" to reimburse the money "your acocunt shows that the order has been canceled but, funny, no refund has been issued... dont know what happened." Sears is the worst online dealer I ever dealt with when it comes to cancellations.
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| Review by blueprophet, submitted 7/16/08. |
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| Rating | 1 / 5 | | Comment | WARNING! STAY AWAY FROM SEARS HOME DELIVERY! BUY IT, PICK IT UP, AND RUN!!!
I ordered a dryer on July 2nd with +$110 in home delivery and installation fees from Sears in Murray, Utah.
The delivery servie showed up four hours late. They then proceeded to stuff the dryer through the doorway. All while I was asking them to stop so I can take off the hinges. They ignored me throughout the process.
The delivery service cause deep douges in the wood and scratched the dryer. While I asked them what will they do about the damages, they first ignored me and then tried to stare me down. They then started to cuss me out between themselves in Spanish during the installation.
Finally, they sent me an 800 number to call regarding damages. The Sears damage claim agent said I'd be contacted in 72 hours. It's now 10 days after the fact.
WTF?!!! SEARS just lost a customer for life. |
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| Review by tawnykay8, submitted 7/9/08. |
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| Rating | 1 / 5 | | Comment | I wish I had read all these reviews before I started my long process with Sears.com....I ordered a pool from them the beginning of June...the description of the pool was very vague on their site so I called customer service to enquire as to what all came with the pool and specifically asked if it came with a pump and ladder and was told yes indeed it did since it was a pool "with a package" so I went ahead and placed the order with her that day. I was told it would arrive in about 10 days and I would receive an email confirmation. I waited a few days and no email confirmation...so I call and I call and I call and finally a month later my pool arrives..only to discover it does not actually come with a pump and ladder only the pool walls, liner etc...so I call to find out why I wasn't sent the items I told it was suppose to come with...I spoke to several customer service reps 2 who told me I should have and 2 that said it did not come with those items...they did offer to let me go ahead and purchase them through them with a 10% discount....wow, that about floored me! I almost had the pool picked up but at this point I had already paid an excavator to dig out a place for the pool and had equipment sitting at my house that I was renting to put the pool in so I decided to get the extra parts from a local dealer...should have dealt with them in the first place...I would NEVER order another large item from Sears again and I'm not even sure I would buy a pair of socks. |
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| Review by dorothy604, submitted 6/5/08. |
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| Rating | 1 / 5 | | Comment | Email received after our original order was canceled a second time because the idiots in online ordering can't read or type. This is for the third order.
Dear Customer,
Thank you for shopping at Sears.com!
We are happy to match the price of the previous refrigerator price at $1189.99 but can not offer free installation since this is done by a third party not Sears (which is WRONG!!!!). Please let us know if you wish to continue with your order, or you can have it delivered for $65.00 and find your own installer.
Email we sent back:
What this letter should say is:
Dear customer, whom we have screwed up with 3 times. Who has spent 5 hours on the phone since Monday. Who has been promised a refrigerator delivery for 6 days. Who has been double billed on his credit card. We will make no effort (other than offering you the original sale price which you would have gotten anyway had we done our job right). to keep your business.
That's what this letter should say, because as it stands, this is the last purchase I will do with Sears.
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| Review by stevernv, submitted 5/22/08. |
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| Rating | 1 / 5 | | Comment | Once upon a time a million years ago, there used to be a terrific place to shop. It was called Sears, Roebuck & Co. There's a place called Sears today, but the only comparison is the name. It's become a terrible place to shop. A recent order online was placed, they charged the credit card immediately, but never sent confirmation of the order or that it was ready to be picked up at the nearest store. Never heard another word from them. I was trying to make a purchase of about $230 and had planned on spending another $100 when I got to the store itself.
Customer service was helpful, took my request to cancel, but had no assurance it would actually happen. Suggested I call the store. Never, in the years that store has been here, have I ever been able to call the store and get someone to answer, it rings and rings and then hangs up.
Oh, best of all, even though they can charge your credit card in 5 seconds, they can't give you a credit for 5 to 7 days.
Called their national customer number, even they couldn't contact the store, and when they did they were exasperated that no one seemed to be able to get a manager. I wanted to cancel with the store, too, for assurance a cancellation and refund were done.
Each buying experience gets worse and worse, quality of product has gone downhill, customer service almost non-existent anymore. It's only worsened since K-Mart bought up Sears, what a shame to see that happen. Both store brands, I predict, will disappear very soon.
And the only people to blame are those at the very top, making the fat salaries and bad decisions. Too bad the regular employees will suffer while the dunces at the top get rewarded.
Never again will I purchase through Sears.com. |
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| Review by jsflynn603, submitted 5/9/08. |
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| Rating | 1 / 5 | | Comment | Unable to order...suckered in with bait and switch tactics. Website clearly shows Greenwrench at $29.99 with a clear:
"Online Only. 40% off GearWrench Ratcheting Wrenches Offer ends 10-May-2008"
Did not discount, called customer service--after thirty minutes of "checking with supervisor" the CR told me that the original price was reduced by 40%.... I guess she never made it though grade school because the OP x .6 does not equal the listed price.
BAIT AND SWITCH!!
I'll look forward to bankruptcy sales (sadly, as I've bought sears tools exclusively for forty years-- NO MORE!
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| Review by stewartde, submitted 4/16/08. |
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| Rating | 1 / 5 | | Comment | Ok - So I thought "SEARS" - Yeah That HAS To be a good place to shop and I wouldnt expect any Major problems..... I was WRONG!
I ordered a Futon on 13-Mar-2008 that was marked as "In-Stock" and waited for it. They promptly took the money from my credit card.
After a few weeks I didnt hear anything - So I sent them an E-mail and got the standard "See our delivery terms" E-mail, aparently they alow up to 21 business days just to Process the order.
So I again followed up after this time and they started an "Investigation." A few more days passed and I finally recieve the first e-mail that they initiated on 16 April - stating that they were not able to process my order and would issue a refund.
To sum this up:
- I dont have the futon.
- I have to wait for the refund to process.
- I have to pay out of my pocket for a months worth of extra finance charge and interest on my credit card.
(All for an Item that was "In Stock.") |
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