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Sears.com US: information
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Retailer information
Name	Sears.com US
Head Office Address	3333 Beverly Road Hoffman Estates IL 60179
Telephone	1-800-349-4358
Fax
E-mail address	http://www.sears.com/shc/s/nb_10153_12605_NB_CSHome
Number of Stores
Refund Policy	Our goal is that you are completely satisfied with your purchase. If for any reason you are not satisfied, simply return your purchase in its original packaging, with your original packing slip and sears.com Order Confirmation E-mail Receipt within 90 days of your purchase, 30 days for Home Electronics and Mattresses for a refund or exchange. If you are not satisfied with your purchase after these time periods, please let us know. Your satisfaction is important to Sears. * A 15% restocking fee applies on Tires, select Home Appliances, Home Electronics, Home Improvement, Household Goods, Lawn & Garden, and Automotive products not returned in the original box, unused, and containing all original product packaging and accessories. * Special orders cancelled after 24 hours of purchase are subject to a 15% order cancellation fee. For mailable and home delivery items, see our returns options below. Shipping and handling charges are not refundable. For additional questions on sears.com returns or order inquiries, email webcenter@customerservice.sears.com. Gift Cards Gift card(s) are neither refundable nor returnable. Lost, stolen or damaged Gift Cards may be canceled and replaced with appropriate proof of purchase. Disregard any language to the contrary indicated on the Gift Card itself. Sears Gift Cards sold on or prior to 12/16/03 expire 2 years from date of issue unless issued in CA, MA or NH. Sears Gift Cards sold after 12/16/03 do not expire.
Web Address	http://www.sears.com
Payment Options	We accept the following Gift Cards: Sears, Lands' End with PIN# We accept the following Credit Cards: Sears Card ® , Sears Premier Card ® , Sears ChargePlus ® , Sears Commercial One ® , Sears Gold Mastercard ® , Mastercard, VISA, American Express, or Discover.
Delivery	Sears.com uses four shipping methods: U.S. Postal Service, UPS package delivery, Home Delivery and Special Oversized Delivery Handling. Not all methods are available for all items.
Return Policy	Our goal is that you are completely satisfied with your purchase. If for any reason you are not satisfied, simply return your purchase in its original packaging, with your original packing slip and sears.com Order Confirmation E-mail Receipt within 90 days of your purchase, 30 days for Home Electronics and Mattresses for a refund or exchange. If you are not satisfied with your purchase after these time periods, please let us know. Your satisfaction is important to Sears. * A 15% restocking fee applies on Tires, select Home Appliances, Home Electronics, Home Improvement, Household Goods, Lawn & Garden, and Automotive products not returned in the original box, unused, and containing all original product packaging and accessories. * Special orders cancelled after 24 hours of purchase are subject to a 15% order cancellation fee. For mailable and home delivery items, see our returns options below. Shipping and handling charges are not refundable. For additional questions on sears.com returns or order inquiries, email webcenter@customerservice.sears.com. Gift Cards Gift card(s) are neither refundable nor returnable. Lost, stolen or damaged Gift Cards may be canceled and replaced with appropriate proof of purchase. Disregard any language to the contrary indicated on the Gift Card itself. Sears Gift Cards sold on or prior to 12/16/03 expire 2 years from date of issue unless issued in CA, MA or NH. Sears Gift Cards sold after 12/16/03 do not expire.
Guarantee	http://www.sears.com/shc/s/nb_10153_12605_NB_CSHome
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Low Price Guarantee	http://www.sears.com/shc/s/nb_10153_12605_NB_CSHome