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NewEgg US > Reviews
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In reviewing this retailer you agree that it is based on your actual buying experience and that (except as fully disclosed in your review) (i) neither you nor any immediate family member is employed by the retailer; (ii) you have not received any payment or any other consideration for submitting this review; and (iii) our users may properly rely upon your review as an unbiased representation of your buying experience.
| Review by Bball28, submitted 8/9/08. |
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| Rating |   5 / 5 | | Comment | I received a keyboard that I ordered from NewEgg and it was DOA. I made one phone call. No questions asked. A new one is being sent to me free of charge, and I was given the reduced price on another product. Customer service is amazing!! I love NewEgg. |
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| Review by Tyler_in_Alaska, submitted 8/9/08. |
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| Rating | 5 / 5 | | Comment | I ordered an external hard drive for my father. Because we live in a rural area, FedEx doesn't deliver to our houses, so we put down our PO Box number. Apparently this caused a problem with shipping, and I received an email stating that the order couldn't go through. A call to Newegg got this cleared up right away, with no hassle. I gave them our physical address and they took care of it. They have very good customer service in my opinion. |
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| Review by mcavelero, submitted 8/9/08. |
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| Rating | 5 / 5 | | Comment | I've made many purchases from Newegg over the years and never been dissappointed. Lately I purchased a PC power supply and received a rebate making it half-price, plus free shipping. When I've had questions on my order, such as how to add another item after the order is placed, or even warranty replacement of items, they've always been quick, helpful and made it right. |
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| Review by Luvhappy2, submitted 8/8/08. |
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| Rating | 5 / 5 | | Comment | I ordered a HP Printer around 1:38pm on Thursday Aug 7 2008 and was so surprised to receive it 23 hours later. I was informed that it would take 24-48 hours just to process..Much to my surprise. Not only does this save me time from going to the store and waiting for a salesperson and listening to his sales pitch it also saved me on gas and having to stuff it in my car and carrying it into my house. Now this is what I call service!!! I called Newegg up right away and they were so very polite and very gracious. I also got a much better price than any other store or online. I paid through Paypal and through them I also recieved a code for an additional $30.00 off!! I will definatly be shopping her again!! A+++++++++ in my opinion! |
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| Review by jziska, submitted 8/8/08. |
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| Rating | 5 / 5 | | Comment | Newegg is awesome. I purchased a monitor from a company that, after 2 emails and three phone calls was unable to direct me to the drivers for their product. Even though the monitor wasn't eligible for a refund, Newegg let me purchase another one (different brand thankfully) and return the worthless monitor. |
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| Review by mtnspectacular, submitted 8/8/08. |
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| Rating | 5 / 5 | | Comment | It is refreshing to speak a company whose customer service individuals are friendly, down to earth, business-like, and sincere. I was given that extra time to find answers to my questions and ultimately given a solution on how to buy a product I wanted! Newegg.com and its employees know what business means, and the value of a customer. |
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| Review by Blackbug99, submitted 8/8/08. |
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| Rating | 5 / 5 | | Comment | Any merchant can be boastful about good sales. That's just common sense. However, Newegg takes sales and customer service to a new high. Happy, sad, or confused about your purchase? They will make it right and you will smile. OMG, they put the customer back in "Customer Service." Newegg, I have plenty more to order, and you're my first stop.
Keith Ott
FCCS(SW/AW)
USN - ret |
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| Review by MyOpinion, submitted 8/8/08. |
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| Rating | 5 / 5 | | Comment | I never worry when ordering from NewEgg. On the two occasions that I have received a defective product, the RMA process was very easy and the NewEgg representatives were very pleasant and helpful.
In my experience, it's *very* difficult to beat NewEgg's combination of great prices and great customer service. |
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| Review by BethH, submitted 8/8/08. |
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| Rating | 5 / 5 | | Comment | The site is easy to navigate and service is excellent! I have always received my orders on time and in perfect condition. When dealing with the customer service agents I have had nothing but good experiences - they have always gone the extra mile! |
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| Review by Wendalostrogoth, submitted 8/8/08. |
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| Rating | 5 / 5 | | Comment | I've been shopping at Newegg for quite a few years now and I've always been extremely satisfied with my purchases. The prices are always low and the shipping is fast.
However, I had a run in with the customer service department that prompted this review. I bought some networking equipment and when I received it, I noticed that it was incompatible with my current set up. I knew I was going to have to return them. I dreaded it because every experience I've had trying to return something somewhere has left me with a headache.
I went online and printed out my RMA forms from the Newegg website. Easy as 'pie' ('cake' would be more appropriate...have you ever tried to make pie; it's hard!). I wasn't sure though how to go about getting the shipping labels so I emailed Newegg's customer service dept. and waited.
Not too long later, I received and email not only answering my question, but offering to send me the appropriate labels. I was baffled! I've never dealt with an online merchant that went out of its way to help the customer send back things for their money back. The agent that I dealt with was super knowledgeable and made sure that I had everything I needed.
I had the boxes picked up by UPS the next morning and was amazed that throughout the whole process I didn't get a headache once!
It was truly a great experience and it's customer service like that that will keep me coming back to Newegg for years to come. I am a very very happy customer.
Thanks Newegg |
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| Review by robo342, submitted 8/8/08. |
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| Rating | 5 / 5 | | Comment | I have just purchased an HP notebook from newegg and expect the same great service that I have received with my previous four orders. Once I had a problem with defective merchandise (no fault of neweggs)and customer service was great. Specificly, Laisa.L.Solis was great, I am in a customer service type job and when you are told you are doing great, it makes all the effort worthwild. Thanks again Newegg you have had me as a customer for the past five years and for some time to come. |
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| Review by FEF, submitted 8/8/08. |
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| Rating | 5 / 5 | | Comment | This was my 4th time to order from Newegg. Case came slightly warped. Newegg's response was quick, hassle free and the support person was curteous. I can recommend them without resevation.
FEF |
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| Review by Rhythmdvl, submitted 8/8/08. |
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| Rating | 5 / 5 | | Comment | The first PC I built was a 486 machine, and have been quite loyal to various manufacturers and retailers. On the retail side, price generally isn't enough--some fraction of everything is DOA, some shipping goes awry, etc. CUSTOMER SERVICE, whichever level I'm at (retail or manufacturer) is PARAMOUNT. I'll keep ordering if there's no real service to speak of, but I won't return except for price.
Newegg is one of those rare retailers that offers BOTH, exceptional price and service. I still price around (can't help it -- I like research), but rarely find things substantially cheaper, and seldom find more than a few dollars difference. IN large orders, this all balances out. Newegg's service has ensured long-term loyalty.
Lastly, kudos must be paid to Newegg's developers/programmers. The menu system is fantastically intuative, allowing quick finding of just the right part -- being able to whittle choices down one item at a time (e.g., number of ports or speed of a switch), narrowing the options until you have a manageable number of items to look at is a great help. The sort functions (price, # of reviews, rating...) also help figure things out, and the deep number of user ratings really help identify particular problems or benefits before purchasing (e.g,. X component does/does not work with Linux). This greatly makes up for the lack of tech support at the retail level.
There's more praise I could write (e.g., shipping) but other reviews have covered that as well. Newegg deserves the high rating from this site. |
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| Review by boatdealeradmin, submitted 8/8/08. |
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| Rating | 5 / 5 | | Comment | I have a been a new egg customer for a while. They have always had excellent customer service and have shipped my parts on time. If I ever received defective hardware, they were quick to get me new product. They take my problems personally just as i do with my customers, and that makes a big difference. Two thumbs way WAY up for Newegg.com. |
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| Review by stanhirsh, submitted 8/8/08. |
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| Rating | 5 / 5 | | Comment | I been purchasing from Newegg for several years and find their service second to none. A few months ago I had a $10 rebate for a package of DVD's falsely rejected from an unscrupulous company called "Ridata". I send a note to Newegg customer service asking for their help. Ruby Luo contacted Ridata on my behalf. When Ridata continued to refuse to honor my legitimate rebate, Ruby issued me a Newegg credit, even though this was truly not a Newgg liability.
Now that's customer service! |
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| Review by mikman, submitted 8/8/08. |
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| Rating | 5 / 5 | | Comment | I've been a Newegg customer for a few years and always received quality products. Most recently I finally received a part that failed and contacted Becky in Customer Support who walked me thru the steps to return the item and was incredibly helpful. Thanks Becky. |
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| Review by caliguy2008, submitted 8/8/08. |
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| Rating | 5 / 5 | | Comment | Newegg has gone above and beyond for me as a customer . They take the time to make sure every order is right and that I am satisfied as a customer. I like there fast shipping. I also like the fact that every item they sell is in stock. I made many purchases with them and I am very satisfied with them. Basically I save time and money by shopping with them,because my local computer stores never have what I want in stock or can promise an item in stock. Also they have excellent customer service . Within seconds I can talk to someone where as some computer stores you have to wait in a line up to an hour to have someone talk to you. Why waste my time at a local computer store when I can get what I need and have it delivered on time fast.Save money on gas and as I stated before save time and be happy. |
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| Review by www2000wolfpack, submitted 8/8/08. |
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| Rating | 5 / 5 | | Comment | NewEgg - WOW! What can you say about the place? It has awesome deals and most of the time you won't find them anywhere else cheaper. The s/h is so fast that you often get it 2 days after your order. The selection is WOW! And my favorite, the customer reviews! When you have no clue, reading the reviews often helps! Sometimes they even answers questions you didn't know you had yet! And top it off with remarkable customer service! Thanks to Wendy Yang, instead of feeling I missed out on a deal, she overlooked my mistake and I'll get the "free game" to compliment my new system I built!
Thanks NewEgg! For the years of awesome service, for the consideration, and for the recent free hat you sent! A well enjoyed and unexpected surprised! |
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| Review by capt.funkypants, submitted 8/7/08. |
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| Rating | 5 / 5 | | Comment | Good prices, quick shipping and excellent customer service makes newegg.com an awesome company over all. There was a couple problems on the last two orders I made but that's where their customer service comes in. They handled the problems very professionally and hopefully I won't have to do it again, but if I do, I have confidence in them to take care of me. Thanks newegg for making doing business in the computer building/repair field a lot easier to manage! |
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| Review by Izual, submitted 8/7/08. |
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| Rating | 5 / 5 | | Comment | Was very pleased with my purchase and how fast it arrived. I am a repeat newegg customer and the service is always excellent.
I had a small problem with the device holding the SDHC card in the slot of the mp3 player.
I was delighted to chat with Phoebe who issued me a replacement RMA without any problems or frustration.
Very happy with Newegg and their customer support. I will always check for what i need on Newegg before I go anywhere else. |
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| Review by lkstafford, submitted 8/7/08. |
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| Rating | 5 / 5 | | Comment | We regularly make purchases through New Egg and have always found them to be fast and accurate. When we received an order that was in error, one phone call resolved the issue. A credit was issued and a new order prepared to be shipped and delivered the following day with no added expense to us. All of this without arguing, pleading, or having to ask to speak with a Supervisor. How refreshing! |
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| Review by sunsetrog, submitted 8/7/08. |
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| Rating | 5 / 5 | | Comment | By far the BEST place to purchase computer equipment online. I have been a customer for years. When I have run into problems, their customer support have always been excellent. This latest go-around, I had to return an Asus 4850 video card (it died). I had completed the RMA request online. I realized that there was a $28 restocking fee on the return. I chatted with a customer service agent named Venson. The restocking fee was waived AFTER THE FACT. It was painless. Now I will be placing another order, for a different video card of course. |
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| Review by TDubbs05, submitted 8/7/08. |
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| Rating | 5 / 5 | | Comment | Newegg usually has the best deals around with some of the best customer service around. Combined with an extremely efficient warehouse and default 3 day shipping, Newegg is the best online retailer on the web. |
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| Review by vdot, submitted 8/7/08. |
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| Rating | 5 / 5 | | Comment | Excellent Service. Ordered on Monday night...
received products on Wednesday morning on free
3-day shipping. There were a few ordering snafus
which were corrected promptly and appropriate
money refunded. The only issue which was
corrected for me, but not a permanent fix yet,
was when I ordered 1 (heaviest) item that had
free shipping included, I decided on that item
partly due to the free shipping. Then rather
than pay shipping somewhere else for 2 additional
(light weight) items, I decided to get them at
Newegg on the same order, assuming I would only
have to pay any shipping if the total shipping
charges went over UPS's tier weight point.
Instead, it is the policy of Newegg to charge
shipping on each individual item, thus,
effectively eliminating my "free" shipping
benefit. The two additional items' combined
weight wwas negligible compared to the "free"
shipping item's weight. This is like charging
sales tax on the full price of a discounted
item...you should only pay taxes on the
collected amount because that is all the
company passes on to the state. Newegg should
fix their shipping charge methodology for ALL
orders, but in this case, they DID fix it for me.
This shows their good faith, and I will buy
from them again (but will not buy any items
that don't have free shipping at the same time
as items with, unless they agree again to refund
the shipping tier difference.
I still rate them 5-eggs :) |
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| Review by nman123, submitted 8/7/08. |
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| Rating | 5 / 5 | | Comment | Newegg, hands down, beats any of the competitors by leaps and bounds. Their customer service is outstanding and they have the lowest prices you can find. Has their ever been a store that could combine BOTH of those qualities? Not to mention they ship extremely fast, it's almost always out that day or the next. Next time you shop, definitely shop at newegg! |
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| Review by senior moment, submitted 8/7/08. |
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| Rating | 5 / 5 | | Comment | A friends (neighbor) son was helping me fix my daughters computer. We needed to replace the D drive. Based on what I could find, I ordered the part. His mother passed away and I just put the replacement drive away. When I asked him to come over to finish fixing the computer, he informed me that it was the wrong part. New Egg was wonderful by granting a refund even though we were past the 30 refund. I have ordered the correct part, and I can't wait when the computer is up and running again. Thank you New Egg!!! |
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| Review by electrogeek206, submitted 8/7/08. |
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| Rating | 5 / 5 | | Comment | I ordered a product from new egg to assist with my carpel tunnel. I needed the product proptly and when recieved i didnt get the entire product only some of the parts were there. Made a call to New Egg customer service and the represented overnited me the replacement product at no charge and helped me locate and print my return label. I could hear her smile through the phone. |
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| Review by john.beard, submitted 8/7/08. |
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| Rating | 5 / 5 | | Comment | Newegg.com and its customer service team have been my retailer of choice for the past four years because they are consistently head and shoulders above the competition with regard to their expeditious and courteous service, passion for the industry, unbeatable prices and specials with regard to combination deals, and their customer service team is first-rate. Newegg.com is simply the best in their industry. On my most recent purchase, I had a question, so I called customer service and was put in contact with Mr. Thomas Bruno, a very friendly gentleman who diligently worked to answer my question and resolve my issues in an extremely timely and effective manner. Thank you for employing people like Thomas -- he's one of many reasons I continue to shop with Newegg.com. |
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| Review by DoesntPlayWell, submitted 8/7/08. |
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| Rating | 5 / 5 | | Comment | Newegg is the only place for computer parts and also information ... I use Newegg daily, if not for buying PC parts, for getting info on parts & also reading reviews from customers ... I've never had a problem with their customer support or returns...the shipping is always fast & reasonably priced if not free...
in a nutshell I love everything about Newegg and will continue to shop there & refer them to all I know |
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| Review by celtic426, submitted 8/6/08. |
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| Rating | 5 / 5 | | Comment | Overall great. This is the only website I use for buying computer stuff online. Anywhere else would not have a better price or better service. Newegg has built a name of trust and reliability and I spent thousands of dollars on their site and have never been disappointed. |
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| Review by autopsi, submitted 8/6/08. |
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| Rating | 5 / 5 | | Comment | New Egg has always been awesome with every product I've bought. I recently had a computability issue with one of the items I purchased. I called their customer support and got Ivan Godoy who was simply amazing! It is too common now-a-days to get grumpy CS reps or people in foreign countries so it is always a treat to get a CS rep like Ivan Godoy. New Egg... This Ivan Godoy needs a promotion! |
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| Review by Hoaxj, submitted 8/6/08. |
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| Rating | 5 / 5 | | Comment | Almost everything i buy from newegg gets to my house the next day, with the free 3-day shipping! It might just be that I'm two states away from a distribution center, but their shipping is LIGHT SPEED. Not to mention they have streamlined the entire ordering process in order to avoid bureaucracy, since an RMA only requires you to send the item back, and they very quickly refund your money. That is assuming you don't like whatever you get from them, which is generally quite rare |
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| Review by jrl_1644, submitted 8/6/08. |
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| Rating | 5 / 5 | | Comment | Newegg has always been great. They stand behind everything they sell. But...Recently I had a problem with a purchase being rejected because the "fraud" flags went off. The first couple of times I called, the customer service reps did not tell my what was wrong. They just kept telling me to wait 24-48 hours and I would get a email stating if the order finally went through or not. I finally was able to speak to Clarrissa. She immediately told my why the fraud flags were raised causing delay in the ordering process, and what I could do to fix the issue. She then made sure that my order would arrive on time or ahead of schedule. THANK YOU CLARRISSA. The other customer service reps just waisted my time, by not telling me the real reasons for the delay. I will definitely keep ordering from Newegg as they are almost always the best price. And hands down best overall customer service
(Attn newegg, Clarrissa saved you a bad review) |
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| Review by dylansylvester, submitted 8/6/08. |
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| Rating | 5 / 5 | | Comment | I had recently purchased a PSU from them only to find out that its specs didn't meet what was advertised by the manufacturer. They issues me a RMA for a refund, paid for the shipping and waived the restocking fee. They are a great company and have excellent customer service and I will continue to shop from them. |
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| Review by jariners, submitted 8/6/08. |
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| Rating | 5 / 5 | | Comment | I needed to return an item and Alexander helped me out immensely! I had not even received the package yet and he wrote me an RMA with return shipping paid. Excellent customer service! |
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| Review by shaggygoblin2006, submitted 8/6/08. |
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| Rating | 5 / 5 | | Comment | Newegg.com is the bomb! I ordered a Gigabyte mobo, phenom 9550, 2x2GB A-DATA RAM, and a Saphire ATI HD 3650 graphics card. When I finally found the right case (ventilation) and put it all together, I got no boot screen. BUMMER! So i did all the troubleshooting found on the manufacturers website and also took it to the Geek Squad and still nothing. We isolated the problem to a corrupt BIOS on the mobo. I was encouraged by the Geek Squad and Gigabyte to request an RMA# from Newegg. I informed both that by this time I was past my 30 day window for refunds/exchanges. They urged me to call Newegg and give them the details of the situation anyway. So I called Newegg and explained what had transpired since placing the initial order. I figured the worst thing they would tell me at this point was that could not issue an RMA# this late after purchase. WRONG! They said that they do special case RMA such as mine from time to time. I have a RMA # on it's way to me. AND THE KICKER....... they are gonna pay the shipping both ways! I have done buisness with Newegg before. I always put them in the same category as most other online retailers I have dealt with. Only looking to make a profit and not much care for customer satisfaction in the long term. Boy, was I wrong!I believe that Newegg is top shelf because of their willingness to go that extra mile to ensure their customers recieve quality merchandise in a timely fashion and will settle for nothing less than stellar customer service. I recommend Newegg to anyone looking for a fair deal and quality merchandise. The customer support can't be beat. |
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| Review by steveyoung, submitted 8/6/08. |
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| Rating | 5 / 5 | | Comment | Newegg Is Fantastic! Eggcellent Customer service. Fast Delivery, and they stand behind EVERYTHING they sell. Not only that, but they go the Extra mile to make things right, even if it's your fault. I submitted an RMA for a mouse and sent in my defective remote. They re-traced my order history and started a new RMA for the Item i sent in. Perfect customer service. Always nice and extremely informative. They know their products. Prices can't be beat. (and if they can, they won't be backed like these) |
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| Review by revmj, submitted 8/6/08. |
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| Rating | 5 / 5 | | Comment | UPDATE:
After posting my initial review, I received a call from Newegg, and they went above and beyond to make things right. I still don't know what caused the initial problem with my credit card, but they did get it verified and my order is scheduled to arrive this Friday. Thank you Newegg!
ORIGINAL:
i've ordered from new egg in the past, and have generally been satisfied. However, they seem to have gone down hill since then.
I placed and order early Monday afternoon and was expecting that this would easily be able to get to me by Friday. Early in the afternoon on Tuesday, I got an email stating that they had failed to verify my credit card information. I called my credit card company and they verified that both the shipping and billing information was correct. WTF?
I called Newegg, and they said they would re-submit the order and that it would take 2 to 4 hours.
24 hours later, they still have not attempted to re-verify my credit card information and one of the parts on my order is no longer in stock. I just called them again, and had the update the order with a susbstitute part. Again, they have told me it will take 2 - 4 hours and then I should know more.
Given the 3 day shipping, there is now 0 chance of me having my order by Friday. So far I am extremely frustrated and cannot recommend ordering from newegg unless you don't care how long it will take to actually have your order shipped.
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| Review by mcdull, submitted 8/6/08. |
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| Rating | 5 / 5 | | Comment | First of all, newegg rocks.
My name is X Sun. I ordered my HD3870 video card from newegg, and got it 2 days after I placed my order. But a few days later, this card was on sale and maybe $20 drop in price, I chatted with their support, they refunded $20 in no time. This is the first time.
Now it is August, and the rebate (manufacture rebate) of that Video card has not come yet. I thought what I can do to check the status of the rebate. The surprising thing happens, they promise to refund the equal money as the rebate!!! I know it is not their responsibility, but they were too nice.
Base on this communication, and their wonderful customer support, I would say there is no place to shop as NewEGG.
Egg rocks. |
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| Review by DeltaArbiter, submitted 8/6/08. |
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| Rating |  1 / 5 | | Comment | I ordered a Logitech G5 mouse from Newegg. It came without a weight cartridge. Since I'm a heavy gamer, a weight cartridge is necessary to me. I called up a Newegg representative and they told me that they would contact the warehouse for me. Later, I was told they don't sell "accessory". After at least 3 more calls, a friendly agent (thanks Cristy!) told me that they would send me a new mouse. Although I was deeply disappointed in Newegg's products, I still will purchase future products from Newegg. I hope they will improve their customer service. |
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| Review by TechDangerous, submitted 8/6/08. |
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| Rating | 5 / 5 | | Comment | I had an order with payment problems (CC exp Date) and had to cancel and reorder same item. New order no longer had Free Shipping available. A call to Rosemary in Newegg Customer Service got my shipping charge refunded. I've made several orders with Newegg. They consistantly have the lowest prices/best deals. Shipping on even Free Shipping items is usually super fast. I've ordered an item at Lunchtime one day and it was delivered (upstate New York) by regular UPS the next. I look for all my tech items on Newegg first these days. Thanks, Newegg! |
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| Review by Nick Fusco, submitted 8/6/08. |
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| Rating | 5 / 5 | | Comment | I would like to compliment Tom Bruno @ NEWEGG for all his help resolving a shipping issue, in which I now understand was my fault,on choosing the wrong method of shipping, Which takes the longest, he went ahead and credited ALL my shipping charges, I applaud this gentlemen and Company which will be used for ALL our electronic needs, Thank You Tom and Newegg Co. |
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| Review by l e m n i a ALSA, submitted 8/6/08. |
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| Rating | 5 / 5 | | Comment | Newegg's shipping is amazingly fast. I've had items arrive the very next day while paying only standard ground shipping. Their customer service is also very helpful, and their RMA policy is extremely efficient. I spoke with Ivan Godoy who helpfully assisted me through the RMA process for a defective product and even paid for the shipping for the return. I've purchased a myriad of items from them and you can't really beat their prices or their shipping! |
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| Review by DJWankle, submitted 8/6/08. |
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| Rating |  4 / 5 | | Comment | Ordered two items, paid for 3-day shipping and 'Rush' processing. Unfortunately the order was not sent after 48 hours. After calling customer service they waived shipping fees without my having to ask and made effort to get the order out that day. Customer service was friendly and helpful. |
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| Review by dmcmasters, submitted 8/6/08. |
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| Rating | 5 / 5 | | Comment | Unfortunately the product I ordered from Newegg had to be returned. This was neither my fault nor Newegg's fault. I was not able to use the product I ordered but I did received excellent customer service from Phoebe. Thanks you Newegg and Phoebe for making my experience with you a good one. |
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| Review by Ishmael345, submitted 8/6/08. |
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| Rating | 5 / 5 | | Comment | I have purchased from newegg.com many times. I will continue to make use of newegg.com for my computer and other electronics purchases for many years to come. They normally have reasonable prices, great shipping, and I am able to find most of what I am looking for easily. There customer service is, in my opinion, top notch. Keep up the great work newegg! |
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| Review by penguin2254, submitted 8/6/08. |
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| Rating | 5 / 5 | | Comment | Newegg has always had low prices and a great product selection, but today I had to submit a RMA. I purchased the UPS label, but was unsure about it. I went onto the support chat, and not only was he friendly, but he went the extra mile. He voided the order for me, and then sent me another label to my email at no charge, that I would adhere to the box and bring it to the UPS store. Then, he also waived the restocking fee, as a courtesy. I didn't even know that they could do that, but, can or can't, now I get the entire refund back. I love Newegg, and I will always be doing online shopping there. And, a message to Newegg - NEVER CHANGE THE WAY YOU SATISFY YOUR CUSTOMERS!!! THANK YOU Alexander Calvo!!! |
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| Review by helmethan, submitted 8/6/08. |
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| Rating | 5 / 5 | | Comment | My experience of New Egg's customer service has been extremely positive. Specifically, Customer Service agent Jose Mora was very helpful and had a great attitude. It was a joy speaking with him, and in the end, everything worked out perfectly. Thank you New Egg. |
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| Review by skrtcsr, submitted 8/6/08. |
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| Rating | 5 / 5 | | Comment | I purchase from Newegg.com all the time, and every time is a good as it gets, they have excellent customer service, awesome shipping times and order processing. I live in Orange County and 98% of the time I receive my orders the very next day if I place them before 2PM.
Their customer service takes care of issues with no hassles and in a very friendly manner. I have accidently ordered a few wrong items and I call get an RMA number and send them back with no issues each time the credit goes back to my card very quicly.
I would highly recommend Newegg.com for all your electronic needs, and would feel very secure ordering even high price items with extreeme confidence. |
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| Review by kovboi, submitted 8/6/08. |
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| Rating | 5 / 5 | | Comment | I've shopped with newegg many times. On this occasion, I purchased a video card that turned out to be defective. Customer service helped approve an RMA refund through a supervisor (the card was listed as non-refundable) and even sent me a UPS shipping label for the return. This is simply excellent customer service. Highly recommended. |
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