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In reviewing this retailer you agree that it is based on your actual buying experience and that (except as fully disclosed in your review) (i) neither you nor any immediate family member is employed by the retailer; (ii) you have not received any payment or any other consideration for submitting this review; and (iii) our users may properly rely upon your review as an unbiased representation of your buying experience.

Review by altec24, submitted 8/8/08.

Rating   5 / 5 Comment I am shopping using buy.com for the last 6 years and so far ,i had a pleasant experience.I get wholesale prices and hats off to buy.com

Review by c141medic, submitted 8/8/08.

Rating   1 / 5 Comment I'm one of the many customers who got their orders canceled by Buy.com regarding the MSI Wind netbook. I had pre-ordered the 6 cell black Wind on June 23 for $499 and the order was canceled according to Buy.com because "the product was no longer available." What a coincidence that a few days after my order was canceled by them that they relisted the same exact model number and computer (the 6 cell Wind) on Buy.com but at a higher price of $550. Shady way of doing business-will never buy from them again.

Review by bogart06, submitted 8/7/08.

Rating   1 / 5 Comment ORDERED SOME DVD BLANKS ON JULY 29 08..PAID EXTRA FOR 2ND DAY SHIPPING...WELL NOT ONLY ARE THEY OUT OF STOCK THEY NEVER GOT BACK TO ME EVEN WHEN I LEFT MY PHONE NUMBER AS THEY REQUEST. CALLED HEAD OFFICE @949-389-2000. THEY TOLD ME IT WOULD STILL TAKE UP TO 5 DAYS TO PULL THE ORDER FROM THE QUE..WHAT A BUNCH OF JOKERS...BLUM SHOULD TAKE A FLYING LEAP OFF HIS OFFICE BUILDING HE SHOWS IN HIS COMMERCIALS...WILL NEVER DO BUSINESS AGAIN..THANK GOODNESS IT WAS ONLY FOR 100 DVD BLANKS..WOULD HATE TO HAVE TO TRY TO FIX A LARGE PURCHASE..J NEWMAN NEW YORK

Review by 1914inches, submitted 8/6/08.

Rating   4 / 5 Comment I ordered a Sony HT-DDW790 Home Theater System for my brand new 52'' LCD TV on Saturday. On Tuesday when i got home there was a note on my door from UPS saying that they had attempted to deliver my package but no one was home. I never received a email from them or Buy.com saying that my package was even shipped and my status in the "my account" section still reads "sent to warehouse". The next day i took the day off and received my package. This is by far the fastest shipping experience i have EVER had online. I know that a lot of you have had bad experiences with this company but mines was extremely good. I don’t even care about not receiving the emails...the price and the short waiting period was all right with me. Also i was able to call and talk to someone and he sounded like he knew how to speak English well and he was also very friendly and helpful.

Review by elenacr, submitted 8/1/08.

Rating   1 / 5 Comment I ordered the 'Dane-Elec 4GB Meizu MP3/MP4 Player' with a rebate that came with it for $47.00. The item came on time and the box was a little bit beat up, but that was ok for me since I was going to throw away the box when the rebate arrived. Anyways, I did everything the same day. I filled the rebate form and cut the original UPC from the box. After a few days I realized that the UPC number did not match the requirement specified by the rebate offer. The rebate offer wanted the same MP3 player but different model: the SL version. I had the SP version. The reason was because Buy.com sent me the wrong item! I contacted Buy.com and was worried because 1) I cut the original UPC off the box and 2) if they sent a replacement then the rebate offer might expire by then. They told me that they did make a mistake and that they would need to pass it over to the returns department to see if I can return it and that I should receive an e-mail between 3-5 business days. I -NEVER- received this e-mail and I even called back after about 10 business days and they told me to wait longer. However, I did call the rebate HQ and they told me to call back if there was a problem and explain the situation. I basically had to keep my fingers crossed for this rebate to come all because of Buy.com's error of sending me the wrong item and not doing anything about it.

Review by sathish, submitted 7/31/08.

Quality of retailer website   1 / 5 Standard of service - items in stock   1 / 5 Quality of sales service and warranty   1 / 5 Standard of service - ordering   1 / 5 Summary I haven't seen a worst customer service in my life time. Buy.com betrayed me by selling an defective product registered on some ones name. They dont care about their customers once after they sell the products. they are not taking any proper measures or any responses for the complaint. i really dont trust the quality of products in buy.com and i recommend even to all the people i know not to buy any products from buy.com, since they will be nice till they sell the product then they dont damn care about the customer satisfaction. i have taken many actions regarding the defective product, atlast i ended up in throwing the buy.com product wort of 130$ in trash in just 2 months. they gave me no option. thanks for your wonderful customer support. Do you recommend this retailer? No

Review by sgd2z, submitted 7/31/08.

Rating   1 / 5 Comment Buy.com cancelled my order and raised prices by 50$ for the MSI Wind. They did not cancel all orders, only some, as I found out later from the MSI Wind forums at forums.msiwind.net

Review by chopsu, submitted 7/30/08.

Rating   1 / 5 Comment Ordered an MSI wind off buy.com preorder june 23 for 499, july 27 rolls around and buy.com cancels my preorder citing MSI has discontinued the specific SKU that i ordered. no more than 12hours later buy.com relists the exact same SKU for 549. no email stating it was back in stock/apology email, no response after emailing them to reinstate my order. horrible shop.

Review by cubebomb, submitted 7/28/08.

Rating   3 / 5 Comment i ordered a Nintendo Wii from buy.com. i never had a problem with them before. The item was lost in transaction to my house. I emailed them and they told me that once the itme is shipped, it falls in to the receivers responsibility. i laughed at the fact that once they shipped the item, i was already responsible without even receiving it. the order was 398 because it was bundled with games and stuff. I called ups and told them what happened, and buy.com, took good care of me at the time. They put my item under tier 2 investigation, at the same time 2 other packages were lost on the way here, one from buy.com and one from newegg.com. Newegg right away refunded me the money after they contacted UPS about the matter because they did not another item to send back to me. On the other hand, Buy.com were still saying that i was responsible, you can see the costumer service experience already. Well after about 2 weeks, they finally gave me a refund for something i never received. i was glad they helped me with the matters as UPS said they were not responsible for the item being lost. Even though i got a refund, i will never buy from them again. dont want to ever go through that again.

Review by Fabians, submitted 7/28/08.

Rating   1 / 5 Comment This company suffers from poor customer service. If you have a problem with an order, they are not willing to assist you. Their canned responses indicate they do not actual read what you sent to them to identify the problem.

Review by zoggy, submitted 7/28/08.

Rating   1 / 5 Comment I placed a pre-order with buy.com for a 6-cell msi wind. Due to battery delays the product was not available the first week of July as planned. Then it was delayed again, right when other vendors started to get their 6 cell, buy.com cancels everyone pre-orders. It appears they only cancelled orders so they could raise their price and not have to honor the orginal set price. I plan to never buy from buy.com again.

Review by bearkub, submitted 7/22/08.

Rating   1 / 5 Comment On June 27th, I ordered a Westinghouse SK-32H240S television which was listed as being in stock and shipping in 2 - 3 days. The television arrived on July 14th in a perfect condition shipping box. Upon opening the box I discovered the television had a deep scratch across the screen. I contacted their "Customer Support" department and was told I would have to send an email containing pictures of the damage to them and that I should have never signed for the package until I had opened it and verified it was working properly. It wasn't damaged in shipping! I sent the pictures in and after 24 hours called to see the staus of my complaint. I was told then that they have 5 working days to respond to any complaint and to not call back until it had been at least a week. I called VISA at this time and filed a dispute. On the morning of July 18th a FedEx truck came to my house and said they were there to pick up the television. I had not received any sort of notification they were coming and wouldn't have even been home at that time of day had I not called in sick from work that day. Six hours later I received an email from buy.com saying they were sending FedEx to pick up the package. I replied letting them know it had been picked up and asking if I would be receiving a refund or replacement shipment. Today (July 22nd) I get an email asking which I would prefer. I told them I would prefer a refund as their customer service was so poor that I would not to shop with them ever again that it had taken 4 days to answer a simple question. I got an email back informing me of this particular customer service employee's working hours but no answer as to if I can expect a refund or exchange. Surely a company of their size has more than one employee to answer emails! I have done business with buy.com since the mid '90s and had good experience until now. This was enough to turn me permanently against buy.com and cause me to write my first ever bad online review of a merchant. Don't risk the terrible customer service in order to save a little money! You will pay in the long run. There is a good reason so many customers are writing of their dissatisfaction.

Review by gudavalli, submitted 7/22/08.

Rating   1 / 5 Comment Product was defective. Contacted the manufacturer, who agreed to repair or send a replacement. The mail in rebate was online submission and the site had an issue. Wrote to Buy.com about it. Granted, it was the 29th day that I wrote to Buy.com about the problem with the site. It took 5 phone calls from from me to have Buy.com to resolve. Finally Buy.com refused to help with the mail in rebate because the 30 day window has passed. In spite of good prices on some products, I would highly recommend not purchasing from Buy.com. Their customer service is awful and their attitude is against 'service'. For a refreshing experience buying online look to Newegg instead.

Review by Tumbilu, submitted 7/22/08.

Rating   1 / 5 Comment I bought this TV and arrived on July 8, 08. The TV will turn on and will play well for around 10-15 mins. Then, it will freeze with stripes on the screen. It will freeze either with CABLE, DVD or VCR. It has been happening since my first try of this LCD-TV. I believe that it is defective product. I tried several methods as suggested by the manufacturer but none was working. I emailed buy.com and it said by buy.com "We would like to inform that for a defective oversized TV has to be referred directly to the manufacturer as on the policy on oversized TV. Please contact the manufacturer directly for further assistance." Please BEAWARE of this rule before BUYING it. As for the warranty, the manufacturer will repair it but you MUST PAY for the SHIPPING to the service center or TAKE it to the service center as directed by the manufacturer (form the warranty card). It looks cheap but you may end up paying a lot for the shipping to fix it. In addition, I have contacted Westinghouse and already faxed the things that the company requested but I have not heard anything on when and where to send the TV for service. It is really big hassle and inconvenience. I will dispute my purchase with my credit card company and I will not pay it until I am satisfied with the product. I believe that somewhere along the line someone knows that it markets this defective product because there were other complaints about this TV. BE AWARE.

Review by johndalton, submitted 7/21/08.

Rating   1 / 5 Comment Real bad communications and web site design on handling the order. I have ordered Thomson Wireless GO 2.4 Optical Air Mouse and Full Size Keyboard Suite on 6/26/08, and here is my experience with dealing with the vendor. The item has been ordered via PayPal. * While ordering the item, buy.com failed to indicate that the item is out of stock. Checking the item right now on the website, same item (with different price, however) indicates it is IN stock. Shipping time is 1-2 days. * Order status page has been indicating that the item is in ‘shipping process’ from day 1 and cannot be canceled online. - I have received 2 automated e-mail stating the item is on backorder and is not available for shipment and I can cancel the order if desired. The e-mails were received on 7/14 & 7/20. - I have sent 3 emails requesting to cancel the order. All the e-mails were sent from buy.com website's contact page, since the site does not provide direct e-mail to contact the cust service. - 1st email sent from the contact webpage @ buy.com returned to my e-mail box as UNDELIVERED. - 2nd e-mail was responded. It contained just general info on order cancellation. No useful information on how to cancel an order place with PayPal was in it. - 3rd e-mail (my response to the 2nd) still remains unanswered. I have opened a dispute on PayPal, however, the vendor did not post a single response to it. At this moment, I'm letting PayPal to do the dead end communications by escalating the dispute into the claim.

Review by lab1962, submitted 7/20/08.

Rating   1 / 5 Comment These guys are definitely the most unprofessional, unethical and sleaziest company I've ever dealt with. I ordered a camera and watched the order sit in "Processing" status for 5 days. When I inquired what was going on, I was told they needed "additional verification that I was the one who placed the order" and asked that I fax my CC and drivers license. They would not tell my why they needed this although my CC billing and delivery address were the same. I foolishly sent in my info and heard nothing for 3 days, when I again inquired if they got my fax, they said "yes" but the fax was too dark to read and to send it again. Well if the fax was too dark to read, how did they know it was from me? And why didn't they contact me to re-send it? In the meantime, I knew the item had gone out of stock. Before I could send another fax, I got an email saying they were cancelling the order "for my protection" since they tried to contact me but received no response. So the experience was pretty much what everyone else here states, inefficient operation with less than reputable selling and order fulfillment, and customer service that is just a bunch of clowns sending BS answers. I really don't understand why they even bother to be in business, they certainly don't want to sell you what they advertise or make the customer happy. Maybe Buy.com is some type of research experiment for a reality show to show how much BS people can take and how PO'ed they can get!

Review by Anonymous member, submitted 7/18/08.

Quality of retailer website   3 / 5 Standard of service - items in stock   1 / 5 Quality of sales service and warranty   1 / 5 Standard of service - ordering   3 / 5 Summary For starters DON'T BUY FROM BUY.COM EXTREMELY POOR CUSTOMER SERVICE- BAIT AND SWITCH TACTICS- NO WARRANTY -WHEN WARRANTY STATED ON ITEM DESCRIPTION PAGE- BUY FROM SOMEONE ELSE!!!! MANY OTHER GREAT ONLINE RETAILERS OUT THERE! PAY A FEW DALLARS MORE OR LESS FROM OTHER QUALITY ONLINE RETAILERS! Now the fine detail I have purchased a number items in the past from buy.com without any problems. I did return a Archos PVP/MP3 player for exchange (the battery would not hold charge for one that works fine. My next purchase was refurbished IBM Thinkpad 42 laptop computer /w warranty, as stated on the buy.coms website from Buy.com The computer arrived quickly, within a week. but instead of getting a refurbished laptop, I was sent a used laptop with paperwork stating from IBM that the laptop come as is- with no warranty written or implied and is used. call Buy.coms costomer service and arranged a returm, they gave me a RMA # without any problem, but said I would have to pay the 15% restocking fee. I objected, but they said thats there policy and too bad!!!! I asked about the warranty and they gave me the runaround with that too!!! Stating that I would have to talk to the manufacturer about the nonexistance warranty and buy.com does not warranty the computer!!!!!!!!!!!!!!! so now I am stuck with used laptop with no warranty that I could have paid 80.00 less for on ebay. The laptop does work I must say, so this is not a complete disaster. but this will be my last purchase from Buy.com!!! for SURE! MY advice- go some place else! Do you recommend this retailer? No

Review by starbiter, submitted 7/18/08.

Rating   1 / 5 Comment Yes, Buy.com pretty much sucks. It's the result of an entrepeneur with no business ethics...as long as he makes money and can surf (they guy is worth over $250 million). On this invoice it was a prduct that went bad over a period of a month. The compnay who built it tried everything over the phone and once it didn't resolve said they had an agreement in place with buy.com that they must exchange it under their warranty. The first contact from Buy.com said that they could not exchange it, but it could be returned and replaced...I didn't understand the difference nor did they give me any instructions on what to do next. So, I e-mailed back and the second response said they could not do anything at all, this time with no CSR rep name or anything. So, now I am fighting both companies over their policies while I am holding a defective product. Another time they canceled an order paid with Paypal as they said it was not a verified account. My paypal account has been verified for 7 years as I do business on ebay all the time and have used Paypal since 2001. It was a bunch of BS so they could cover up a mistake that they made. Yes folks, they pretty much suck.

Review by dutchmaster33, submitted 7/18/08.

Rating   1 / 5 Comment I ordered an HP laptop and some accessories and Buy.com did not contact me until 7-16-08 to tell me that they needed to verify my shipping address to ship the order. I told them I needed the package no later than 7-18-08 and to overnight the package, which they did but they only sent the accessories and not the laptop. I feel that the customer service rep either intentionally screwed up my order or she is incompetent and should not be working as a customer service rep. I will of course dispute all charges on my card from Buy.com and I will also be filing a compliant with the BBB. I would recommend that no one orders anything from Buy.com unless you like dealing with incompetent people and wasting time waiting.

Review by Orion_Clemens, submitted 7/15/08.

Rating   1 / 5 Comment I ordered a Wii Fit and they apparently ran out. OK, fine. But they sent me an email "confirming your cancellation" of the order. Bogus! I never canceled the order, they just ran out and tried to make it my fault. Bad service.

Review by gsutoph, submitted 7/14/08.

Rating   5 / 5 Comment Ordered a memory card...shipped next day...packed well with no problems.

Review by jmco1, submitted 7/12/08.

Rating   4 / 5 Comment I've never really had a problem with purchases from buy.com. Other than some poorly packed CDs (they replaced them) and maybe some slow to ship orders (this is now a problem at most web discount sellers) everything arrives fine and no issues.

Review by kmallick2000, submitted 7/11/08.

Rating   1 / 5 Comment I will be very careful before purchasing anything from Buy.com. These guys are a scam and are running a scam online shop site. I ordered an Olympus camera kit from Buy.com which showed in stock during order. For 5+ days, the order showed being in 'Processing'. Then I received an email from their customer service saying that my order has been canceled because their warehouse ran out of supply. I was stunned. Emails to the customer service for explanation were useless as I kept getting form letters saying 'we are sorry'. These days, how can't a website like Buy.com synchronize their inventory with order processing. I think you have plenty of options as online sites that sell electronic equipments. I will avoid Buy.com like a plague.

Review by Rdfoster10, submitted 7/10/08.

Rating   4 / 5 Comment Ordered the 8gb Sandisk Cruzer USB Drive on 6/19/08. I got an email saying the item shipped on 6/23. The envelope arrived on 6/28 but contained only a master packing slip indicating the item was shipped. There was no item in the envelope. I immediately contacted the company and told them about the problem. They approved my claim and request to have another drive shipped on 7/03. The drive shipped on 7/06 and arrived today (7/10). Dealing with the problem was a little aggravating, but overall Buy.com was responsive and did end up shipping my order.

Review by roypogi, submitted 7/10/08.

Rating   1 / 5 Comment This Company sucks bigtime together with fedex. Item was super delayed in shipping by about 3 weeks then After it finally shipped the item was nowhere to be found!! Being bounced back and forth and nobody will help me. They refused to replace the item. Look elsewhere. Dont buy from buy.com!

Review by luvsworkmom, submitted 7/10/08.

Rating   5 / 5 Comment I have been very pleased with everything I have ordered and received through Buy.Com. I will continue to shop and look forward to saving money on my holiday purchases I make through Buy.com.

Review by illmatic8, submitted 7/10/08.

Rating   5 / 5 Comment I ordered an 8GB SanDisk Cruzer and USPS tracking said the item was delivered, however, it was no where to be found. This was the first time this had happened so I wasn't sure who to contact, USPS or buy.com So, I emailed buy.com and they set up a claim for me, and a couple days later they emailed me saying my claim was approved and that I would be mailed a replacement free of charge. Sure enough, a few days later, I got my USB drive. I'm VERY impressed by Buy.com and I'm really happy that they were able to send me an replacement order free of charge, great service, thanks Buy.com!

Review by simonfzhao, submitted 7/9/08.

Rating   1 / 5 Comment I ordered a Logitech G25 from this site, which showed that it was "In Stock: Usually Ships in 1 to 2 business days.", which it still does. But after a week of being "Sent to Warehouse" and "In Process" I decided to e-mail them about what's going on. But instead of a personal responce from one of their sales representatives, I recieved a generic e-mail saying that it was on backorder. So I immediately went online to see if anyone else were getting the same results, finding out that I'm not the only one they've lied to. I've immediately cancelled my order, hopefully I'll be lucky and they will finish "processing" my cancellation If not, I will take all actions necessary to prevent them from charging my credit card. This company has lied and wasted the time of too many, they should be listed as scammers, as they take away the most valuable of one's life.

Review by SHK106, submitted 7/8/08.

Rating   5 / 5 Comment Ordered several case logic cases for my small electronics. Excellent prices and fast shipping from multiple warehouses. I've ordered several times before at buy.com and my experience has been very positive. The buy.com email system is effective is letting me know of my order and shipping status. I recommend buy.com to all.

Review by bredden, submitted 7/4/08.

Rating   1 / 5 Comment Ordered a Netgear print server on 6-25-08, I selected two day shipping for an additional fee. After not receiving the 30th. I canceled the order and purchased from a retail store.Buy.com had the gall to offer me a 50% refund, never again, will I purchase from them.

Review by RBLAZE, submitted 7/4/08.

Rating   1 / 5 Comment I ordered a Corsair power supply for what appeared to be $70 off. I called the sales dept and spoke with someone who assured me the item was in stock for the advertised price. Needless to say, I placed the order and 4 days later it had not shipped. Numerous calls to their worthless off-shore customer service line proved to me that I was getting played. They said they would 'escalate the issue' and have someone contact me in 1-2 business days. THREE days later, they offered to 'escalate it' again... what, again!? I demanded to speak to a supervisor and was told he was busy and would return my call... yeah right, never happened. Two days later, I get an email stating that they have canceled the order due to the unavailability of the item (even though it was back in stock on the site) and that a refund will be given in 2-3 business days. This is the fourth day and I have yet to see any indication of a refund! The only decent reviews Buy.com has ever had have probably been due to their 'marketplace' purchases where you order from another company through them. I had heard terrible things about Buy.com... I thought it was all some sort of exaggeration. It's not! trust me, STAY AWAY

Review by bajrboy, submitted 7/4/08.

Rating   1 / 5 Comment Too good to be true! A 1000W Corsair Power supply for $165!? Hell yes! ... here I am a week later, no PSU, no tracking number, and only a vague 'check this link to track via PayPal' response to my inquiries. Yes, the offer was a mistake. Fine. I can live with that -- just give me my money back! I'm not the only one who succumbed to this; I found the price via the hot deals forum on DSLreports.com. In that same thread, are folks that have so far gotten cancellations, and at least one person has reported a refund, as well as a $10 gift card to Buy.com. Whoopie! A $10 gift card from a company I'll never but from again! Mistakes happen, but keeping someone's hard-earned cash for an indeterminate amount of time is utterly ridiculous.

Review by rojey, submitted 7/3/08.

Rating   1 / 5 Comment Worst of the worst. Avoid like a plague. I bought a "free after rebate" software from them. Long story short, the manufacturer went under and refused to pay the rebate. Contacted buy.com, all I heard is that it was not their business. So they are only interested in your money, not interested in taking care of the customers. I advise against anyone from buying from buy.com

Review by mcnplover, submitted 7/3/08.

Rating   1 / 5 Comment Disappointed with their customer service. I ordered a flash drive on 7/1/08. It turned out the shipping address was wrong. It was not my fault. Something was wrong with Google checkout. I tried to change the address, and was told by the customer service that they could do nothing. Then I tried to cancel the order, and was told that they could not promise anything. And 10 hours later, I received another email. My order has been shipped to the wrong address. Just can not understand.

Review by johnsag49, submitted 7/3/08.

Rating   1 / 5 Comment Avoid Buy.com like the plague! I decided recently to jump on the Xbox 360 bandwagon and bought myself a recertified system for a song. It came to about $150 less than retail. *First warning flag should probably have gone off*... since that's roughly half price. Well I thought Buy.com was a respectable operation - so I went ahead against my better judgment. Within a few days of placing my woe-begotten order, I got the "shipment" confirmation - and fedex tracking number - via email. And every day, I've been checking the website for an update. After days with no updates - I called Fedex. Fedex guy tells me "we never got it... it's never been in our system." Whaaa? My credit card shows a charge from Buy.com. There's a tracking number. Dial up Buy.com. 20 minutes later, some woman answers. I explain the situation. She tells me I now have to wait 3-5 days for them to complete an *investigation.* She goes on to say... if they can't find my package, it will take another 2 - 3 days to issue a refund. OK - so let me get this straight. Buy.com loses my package, and I have to wait another week for the privilege of a refund?! That means, at best, I won't get my refund until about *3 weeks later*. So I say again... avoid Buy.com like the plague!

Review by jacspratrat, submitted 7/2/08.

Rating   1 / 5 Comment One of my worst experiences EVER with online shopping. With all the new advertising and promotions, I decided to give buy.com a look. I needed a new desktop. I chose was that was "IN STOCK, shipping 1-2 days." EIGHT days later, item was still not in being processed for shipping. I emailed and I got this email in return: "Based on our records, item #206827247 has been delayed in the fulfillment process. We do not have an estimated shipping date at this time. You will receive a shipping confirmation email as soon as your order ships." SO THE ITEM IS NOT IN STOCK. Now the worst part, I tried to CANCEL - what a nightmare. They only accept cancellation requests and will respong to your request in 7-10 DAYS!!!! WTF?! I have never had this problem with ANY internet company. I need a computer now and I must now wait 7-10 days to see if the company will honor my Cancellation Request beofre I can buy from another company. AVOID BUY.COM AT ALL COSTS.

Review by vectorzulu, submitted 6/27/08.

Rating   1 / 5 Comment Returned defective product but was still charged a restocking fee. They said it was my fault that I did not understand their undocumented return policy. I tried to save a few dollars using Buy.com but it ended up costing me in the end. Do not use Buy.com!

Review by MarkInSTL, submitted 6/26/08.

Rating   1 / 5 Comment Website states 4965AGN will ship in 1 to 2 business days. Product shipped on 6/25 after being ordered on 6/19. I'm not a happy camper.

Review by sgrosz, submitted 6/21/08.

Rating   1 / 5 Comment Learn from my bad experience and save yourself the pain. I ordered a 1TB Cavalry drive from Buy.com. It was defective on arrival. They quickly issued an RMA and return shipping label, but that's where it stopped cold. We are going on 3 weeks and they have not given me an update or any response from my e-mails. UPS confirms that the package was delivered, but buy.com still lists the status as 'not yet received'. Just horrible quality and customer service. As I write this, Im out $160 with nothing to show for it. Stay away-- you'll be glad you did.

Review by vcbacon, submitted 6/19/08.

Rating   1 / 5 Comment A warning about buy.com checkout. As part of the process, there is a window about a $10 rebate on your next purchase. Don't click on it because it will enroll you in something from reservations rewards. That's another company and buy.com will share credit card and contact info with them without your concurrence. Reservations rewards will automatically charge your credit card $12 a month for their service without your specific authorization for an "third" party sale.

Review by crazyshop, submitted 6/19/08.

Rating   3 / 5 Comment placed my order may 12. Received Today, June 19th. They advertised 2-3 days shipping. I have wrote numeres emails and got no response. I dont reccomend this company.

Review by brkak132, submitted 6/18/08.

Rating   1 / 5 Comment Bought a sandisk 8gb usb flash drive from them, skipped out on some other ones since I had gotten an order confirmation, item in stock and sent to warehouse. I wait an entire week and then they send out an email saying they don't have the item because of some supplier issues. A simple search of their website shows the item now in stock with 1-2 days shipping. They spam this stupid deal on their newsletter sucker a whole bunch of people into buying from them over their competitors then refuse the honor their deal. Worst retailer ever! I will never buy from them again.

Review by levram2, submitted 6/17/08.

Rating   1 / 5 Comment Bought a SanDisk Cruzer Micro U3 8GB from an email ad. Nine days later I received an email that the order was canceled and the item "is no longer available from that supplier." The same sku 205147212 can be ordered off the web site for nearly double the price when I received the cancellation email. It is listed as in stock, shipping in 1 or 2 days. Ignore Buy.com's email ads, this is the second time I was suckered by a deal they don't ship.

Review by customer333, submitted 6/17/08.

Rating   1 / 5 Comment The worst customer service i've ever experienced with an online retailer.. and i've used a lot of them. I have had very favorable experiences from Amazon and its partners or highly rated ebay sites. This company seems to be good at up-front sales, but just try to get a refund after they ship the wrong product. I've received over 10 one-way emails from this company (after arduously filling in 10+ forms on their www site), and they have not been able to give me a support number callable from Canada (though they do operate here). They keep asking for information they already have. Laughable - unless you're the customer in question.

Review by qraftee, submitted 6/17/08.

Rating   1 / 5 Comment I pre-ordered the MGS 4 Bundle from them because they were one of the first places to accept pre-orders. One would think that means they have more time to accumalate the product for the customers especially since they only took pre-orders for one and a half days. I should have known that it was not going to end well since the information on the website challenged other vendors--they claimed the 80GB PlayStation 3 does not have any backwards compatibility; they also claimed that the manufacturer is THQ Inc. But I've ordered from them before without many problems--this is my first and last time pre-ordering with Buy.com. I emailed them several times, the first time they claimed that since it was still under pre-order I would have to wait--I emailed them on the 13th, the release date is on the 12th. I emailed them a second time on the 14th, which they replied on the 17th saying that the pre-order is now back-ordered. This poses a big problem since I am leaving the country in a week and the address it's being sent to will not be monitored. I emailed them my situation and they replied, "Oh you can change your shipping address on FUTURE orders, but ones that have been placed cannot be changed." Why not? The item is now considered "back-ordered" one can change the shipping address without any problems. If my shipment gets stolen, there is going to be hell to raise. Now I'm stuck with them because all other vendors are sold out. Last time I will pre-order with Buy.com. They're pretty reputable for small $10-$80 items, but big items and pre-orders; they fail, big time.

Review by Zangetsu, submitted 6/17/08.

Rating   1 / 5 Comment I purchased a 750GB Lacie External Hard drive from buy.com. Big mistake that was. I had to send back the defective drive which took about two weeks to process. After contacting customer service about the status of the order through both email and phone I'm simply told that they do not have any information on the delay and that I should wait for the item to ship. When asked if they plan on restocking the item, they gave me the same reply which is ridiculous. They don't even know if they are restocking the item and yet they want me to wait for a replacement. This just goes to show their ignorance when it comes to customer service and their rating here proves it. It has been over a month since I sent back the replacement and there is still no ETA.

Review by schneid, submitted 6/16/08.

Rating   1 / 5 Comment I bought a Cavalry 1TB hard drive that failed after two weeks. Buy.com only allows returns within two weeks of the order date. I had to deal with the manufacturer and pay for the return. I have received two more drives and they are bad. The drive was also missing a stand and buy.com denied it came with one. The manufacturer says it does. I wrote a review about my experience at buy.com but they would not publish my negative review. No reason is given, they just don't appear.

Review by POKERPOKER, submitted 6/13/08.

Rating   1 / 5 Comment Bought a bluetooth headset for 69.99 the NEXT DAY Buy.com lowered the price by 35%. they are not willing to honor the price match policy. The supervisor says i should return it (I would have to pay shipping) AND ORDER A NEW ONE.

Review by zeebz, submitted 6/13/08.

Rating   4 / 5 Comment bought 1 gig kingston value ram from them. pretty good price prompt shipping and no real problems. shipping was a little flimsy.

Review by rongoehle, submitted 6/13/08.

Rating   1 / 5 Comment Recertified Westinghouse lcd tv 32h240s. found it was defective and shipped back to Westinhouse per their instructions. Did not know I would have to pay $87 shipping costs to return. Buy.com said if I would have sent it to them theywould have taken care of shipping cost. Will know better next time,if I ever do business with them again. Never buy a Westinghouse product again

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