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Office Depot US > Reviews
Reviews older than 6 months are automatically removed to reflect the retailer's current standards.
In reviewing this retailer you agree that it is based on your actual buying experience and that (except as fully disclosed in your review) (i) neither you nor any immediate family member is employed by the retailer; (ii) you have not received any payment or any other consideration for submitting this review; and (iii) our users may properly rely upon your review as an unbiased representation of your buying experience.
| Review by Spartiate, submitted 8/5/08. |
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| Rating |   5 / 5 | | Comment | Ordered an office chair at a highly discounted price and selected in-store pickup to save on shipping. Pickup at store was very easy. |
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| Review by cheapnoob, submitted 7/25/08. |
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| Rating |  1 / 5 | | Comment | I ordered a item from office Depot on 7/17/08 and the price was great and it was a price mistake. I have ordered many items at a price mistake from various merchants. Usually 1 of 2 things happen, either 1) order gets honored and shipped, or 2) order gets canceled and credit card or payment never charged.
But Office Depot has done something that has never happened to me before. After ordering the chair on 7/17/08 evening, the order status said "Status Shipped by Third Party Delivery 07/21/2008
08:30 AM - 05:00 PM". It is now 7/25/08 and I have no delivery of anything from Office Depot.
On top of that, they charged my credit card for the order without shipping anything out. I understand that merchants make price mistakes, but charging for their customers for their own price mistakes and without shipping the item out is not acceptable. Simply send me an email telling me that it's canceled and do not charge my card for the item. |
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| Review by squilter, submitted 7/11/08. |
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| Rating | 1 / 5 | | Comment | Purchased a laptop and extended warranty from Office Depot. 2 years later, had to send the computer off for repair. Repair company, Cyber-Tech (or equipfix) cracked the case and neither Office Depot or Cyber-Tech will repair the computer |
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| Review by DCS78, submitted 7/2/08. |
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| Rating | 1 / 5 | | Comment | Horrible experience!
Purchased $200 item online on 6/14 with next day delivery. Online status was useless. Immediately said "shipped by 3rd party" delivery date 6/30 8:30am-5:00pm. Called after 5pm on 6/29 to make sure it was on track and I was told by automated service it had been delivered. Agent verified address and other info and said they couldn't do anything and no one there could help. Was told I would recieve a call in 4 "business hours" (meaning by noon the next day). Person called 6/30 and left VM saying that they had no information but would contact the manufacturer and get back to me.
Called back today 7/1 and while the agent was more helpful the result was the same. "Will recieve call with in 4 business hours". By noon tommarow I expect an answer or a refund.
Will never order online from OfficeDepot again. |
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| Review by guerreru, submitted 6/29/08. |
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| Rating | 5 / 5 | | Comment | Great business services and support, always stocked. Good prices too. |
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| Review by m34doors, submitted 5/8/08. |
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| Rating | 1 / 5 | | Comment | Customer service is terrible! The order was cancelled without sending me an email, even though the status online said it was shipped by 3rd Party and will be delivery the next. Very Disappointed with customer service who couldn't tell me why it was cancelled. Bad Service!!! |
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| Review by s.ellerson, submitted 4/25/08. |
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| Rating | 5 / 5 | | Comment | My favorite place for office supplies. Excellent product selection, fast delivery the next day. Love that they always have coupons and free gifts. |
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